Head of CCM Services and Lead BCO, Malaysia

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HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Country Head of Credit and Capital Management Services and Lead Business Credit Office.

Principal Responsibilities:

• Provide strategic leadership and direction for the market, ensuring alignment with regional goals
• Oversee, mentor and manage country teams to drive performance, accountability and professional growth
• Ensure Credit and Capital Management (CCM) OKRs are achieved for their respective market
• Lead the execution of the CCM Services and implementation of the Business Credit Office (BCO) function, to efficiently manage the underwriting process across country CIB.  The BCO function to be globally leading across the bank, leveraging organizational design capabilities to optimize processes and structures.
• Take a lead in managing the portfolio and risk exposure partnering with banking teams and WCRM to determine and monitor risk appetite
• Drive policy and procedure simplification / optimization to make the underwriting process more effective with a focus on value-add activities and creating risk differentiated processes
• Continuously focus on improving the productivity of the function whilst enhancing client experience
• Providing oversight to outsourced credit & capital management services
• Landing an ambitious multi-year transformation journey within their market
• Implementing the Target CCM Services Operating Model and delivering financial targets associated with its’ implementation in the market
• Leading risk and control management across the end-to-end process
• Manage CCM COO FRP, budgeting and planning processes for the market
• Land locally the transformation and digitisation of the CCM COO journey and lead local initiatives to improve and re-engineer processes for the market
• Monitor and analyse customer feedback, identifying key areas of focus to significantly improve customer outcomes for the market
• Represent CCM Services in front of market stakeholders and at market forum
• Unify and provide direction to a dislocated set of smaller teams, fostering a sense of unity and purpose and embed the Target CCM services operating model
• Develop and maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction.
• Oversee and execute the delivery of CCM services in-country (where required), ensuring alignment with regional processes and a seamless and efficient process for customers
• Monitor and analyse customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional and global priorities.
• Collaborate with global stakeholders, including technology, CCM, WCRM, Legal, the global business Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey.
• Implement governance frameworks to ensure risks and issues related to the Credit & Lending journey are escalated to regional, and global stakeholders and resolved in a satisfactory manner. Monitor the management of financial and non-financial risks pertaining to the CCM production in partnership with local NFR/Business Risk.
• Act as the local Business Service Owner for Credit & Lending across Corporate and Institutional Banking (CIB), ensuring service resilience. Manage and execute local end-to-end processes for Credit & Lending on behalf of the CIB Business. Monitor and manage local risk and controls across the end-to-end controls, meeting all SOX obligations.
• Support the OKR, KPI and SLA management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM CTB & RTB services end-to-end.
• Collaborate with the CCMS Product, Design and Innovation Pillar, technology and transformation teams to execute the technology strategy for CCM, reduce legacy technologies, and drive a culture of innovation by developing cutting-edge automation, capability, and business solutions leveraging next-gen technologies, AI, and analytics.
• Manage multiple senior stakeholders with varied and sometimes conflicting agendas, effectively navigating complex situations and driving alignment.

Requirements:

• Extensive years of experience in wholesale credit and lending, with a strong background in coverage, credit management or operations
  Proven track record of leading and managing teams, with experience in organizational design and strategic planning.
  Business-minded leader with strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders.
• Expertise in credit risk management, control assessment, and SOX compliance.
• Experience in driving digitisation and customer experience improvement initiatives.
• Excellent analytical and problem-solving skills, with the ability to consume large volumes of customer feedback and distil key areas of focus.
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Great team player with a positive attitude, energy and enthusiasm.
• Promote a collective culture to spread experience and best practice and live the Group Values.
• Give timely, honest and constructive feedback to others.
• Promotes innovative and lateral thinking approach for devising solutions.
• Bring thought leadership and governance around the internal and external lending ecosystem.
• Deliver fair outcome for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Well-developed financial and analytical skills with capacity to process high volumes of complex information, synthesise key themes and make valid recommendations
• Highly effective communication skills (oral, written and presentational)
• Ability to work accurately and achieve tight deadlines with limited supervision
• Drive and tenacity to ensure change is effectively implemented in a matrix environment
• Self-motivation, and a proven rapid learning capability in a changing environment are essential
• Committed to personal and professional development
• Able to work independently, proactively and under pressure against multiple deadlines 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

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Issued by HSBC Bank Malaysia Berhad