Graduate Trainee

Some careers open more doors than others. If you’re looking for a role that builds strong fundamentals in deposit products, customer service, stakeholder coordination and business reporting, join HSBC and build a future rich with potential. This placement offers hands-on exposure to how a Deposits team operates end-to-end—supporting account servicing, transaction coordination, customer engagement and disciplined reporting—while developing practical skills for a wide range of banking and financial-services careers.

We’re currently seeking an ambitious individual to join HSBC as a Deposits Graduate Trainee.

This placement provides graduates with real business exposure and the opportunity to develop practical banking capabilities within a global financial-services environment. At HSBC, we also see this as an opportunity to develop early-career talent for future roles.

Key Responsibilities

During the placement, the trainee will provide day-to-day support to the Deposits team, with appropriate supervision. Responsibilities will include:

Deposit and account servicing support

• Support the administration and servicing of deposit accounts and related customer requests.
• Assist with processing account-opening, maintenance and closure activities in accordance with approved procedures.
• Review forms, instructions and supporting documents for completeness and accuracy.
• Support the processing of routine account and deposit-related transactions.
• Monitor outstanding requests and follow up with relevant teams to ensure timely completion.
• Identify errors, exceptions, blockers or delays early and escalate them appropriately.

Customer and stakeholder coordination

• Support responses to routine customer, relationship manager and internal stakeholder enquiries.
• Coordinate information and documentation requests across relevant teams.
• Prepare clear updates on account-servicing requests, transaction status and outstanding requirements.
• Maintain professional communication and ensure queries are tracked through to resolution.
• Assist with preparing meeting notes, action logs and service updates.

Deposits reporting and management information

• Maintain accurate deposit trackers, account-servicing records and activity logs.
• Produce weekly or monthly reports on account activity, transaction volumes, service requests and outstanding items.
• Support basic data analysis to identify trends, performance highlights and areas for improvement.
• Highlight overdue actions, upcoming priorities and potential operational risks.
• Help translate deposit activity and service performance into clear updates for team and management review.

Process, governance and controls support

• Coordinate documentation and approval requests in line with internal requirements.
• Support checks on customer and account information to help ensure completeness and accuracy.
• Maintain organised records and audit trails for account-servicing activities and deposit-related requests.
• Follow applicable risk, compliance, anti-money laundering, data-handling and information-security requirements.
• Support reconciliation, control-checking and exception-monitoring activities where applicable.
• Escalate questions, control concerns or exceptions to the appropriate Deposits, Operations or control team.

Process improvement and team support

• Identify opportunities to improve deposit-servicing processes, reporting and stakeholder communication.
• Support the documentation of procedures, recurring issues and lessons learned.
• Participate in team meetings, training sessions and process-improvement initiatives.
• Work collaboratively with colleagues across branches, operations, client service, product and control functions.
• Demonstrate accountability, attention to detail and a commitment to delivering reliable customer service.

Requirements

• Candidate must be currently pursuing a Bachelor’s Degree in any discipline; CGPA of 3.0 or above, or at least second class upper.
• Fluent in English, with excellent communication, interpersonal and presentation skills.
• Ability to analyse data and information and interpret findings for business decisions.
• Strong attention to detail and the ability to follow structured processes accurately.
• Resourceful, organised and able to manage multiple priorities.
• Good planning, communication and problem-solving skills.
• Ambitious, motivated and comfortable working in a fast-paced banking environment.
• Energetic, enthusiastic and adaptable.
• A collaborative team player with the potential to demonstrate leadership.
• Computer literate and able to work independently.
• An interest in deposits, retail banking, transaction processing or customer servicing is advantageous.

Key Learning Opportunities

You’ll gain:

• Practical understanding of how a Deposits team operates within a global bank.
• Exposure to deposit products, account servicing and related operational processes.
• Experience coordinating work across internal teams, customers, relationship managers and service partners.
• Stronger business communication skills, including concise updates, professional correspondence and stakeholder engagement.
• Hands-on experience in banking reports, data handling and basic performance analysis.
• Greater awareness of customer due diligence, operational risk, controls and documentation standards.
• Experience identifying exceptions, resolving service issues and escalating matters appropriately.
• Confidence managing multiple priorities in a fast-paced, multi-stakeholder environment.
• A foundation for future careers in deposits, retail banking, client servicing, branch banking, operations, product management or broader banking functions.

www.hsbc.com/careers

HSBC takes pride in a diverse and inclusive working environment where our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

“To be considered for this role, the relevant rights to work in Malaysia are required.”

Issued by HSBC Bank Malaysia Berhad