Global Support Executive - ISV

Why join us?

Issuer Services serve Global Banking Market clients issuing Loans and Bonds into the Capital Markets on a wholesale basis.

Loan Agency and Administration of floating rate loan product: 

• Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees. 
• Loan Admin of HSBC bilateral and participation loans (syndicated as lender, Agents instruction) for servicing, cash and letters of credit for principal, interest and fees. 

Corporate Trust provides services to bond Issuers and market exchanges that enable the effective running of the market platforms; Euroclear, Clearstream (ICSDs); and DTC. 

• Common Depository is appointed by the Clearstream (ICSDs) to service physical securities. 
• Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar). 

Escrow services are provided to ensure the smooth running and risk mitigation of new issues by managing cash, securities and collateral as an independent third party.

If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

What you’ll do:

Loans Operation

• To process all tasks related to the administration of Loan borrowings where HSBC provides Agency and Administration service for syndicated & bilateral loan deals.
• To input/validate/monitor the full range of administrative duties of servicing a deal, as well as gaining exposure to a variety of syndicated facility types. This will include the creation of a loan facility in Loan IQ, payments and funding, the administration of the loan on maturity, any amendments thereof and the closure of loans on termination date.
• In addition, the jobholder is responsible to oversee the completion of all mandatory checks in line with Global Standards.
• Responsible for compiling, generate and present all related MI reports to Senior Management Team
• Provide Client facing Services to the processing team, which includes all aspects of borrowings, rollovers, interest and principal payments in accordance with deal documentation.
• Acquire a broad understanding of all the administration processes and market specifications for various markets assigned.
• Carry out daily processes and to handle escalations and process related query resolutions.
• Continuously providing high quality Securities service to achieve maximum customer satisfaction within the process Service Level Agreement (SLA).

Customers / Stakeholders

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Completion of Records and Management Information

• Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

Housekeeping

• To ensure all management information data are completed accordingly and supporting statistics/reports are presented as required by the Senior Management team within the agreed timescale.
• To ensure all relevant communication from the Group are communicated accordingly to staff members.
• To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring.
• By addressing any areas of concern in conjunction with line management and/or the appropriate department.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators by adhering to the Group’s agreed processes/procedures.
• The need to implement the Group Compliance Policy, as applicable to the role by following documented procedures and generic controls, and implementing recommendations by auditors/regulators.
• Maintain equipment, systems and general work environment in good condition.
• Issues / problems are investigated or resolved immediately or escalated to Line Manager.

Managing for Value

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within the team for implementation and recognition.

Audit and Control

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Continuously manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework.
• To implement the Group Compliance Policy as applicable to your role.  The term "compliance" embraces all relevant laws, rules and codes with which the business has to comply.

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• At least 1 years’ experience in securities industry                     

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.                                                                             
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams.
• Experience of successfully managing and developing a team in a previous role                                                     
• Evidence of process management skills with an ability to initiate process improvements.                                                                               
• Initiate cost control measures by achieving resource efficiency and managing overheads.
• Fluency in spoken and written English.
• Role are supporting UK hours.