Data Maintenance Admin Support - General Administration (CSS)

Why join us?

COO Client Support Services Team assists in operationalization of GPB&W vision and strategy. In that context the Team is responsible for GPB&W’s overall performance and operations delivery with an increased focus on creating continuous value to our customers and providing meaningful change.

What you’ll do:

• Responsible for the coordination and completion of key trust operational activities and maintenance, whilst providing regulatory expertise and risk management assistance.
• Complete operational and administrative duties, ensuring timely completion and compliance with established internal standards. In addition, he/she performs administrative tasks as required.
• Contributes to the profitability of HSBC Trustee by working effectively and efficiently.
• Deliver the highest standard of trust & fiduciary operational services and operating efficiency.
• Provide system maintenance, including trust and customer information, SDI information, property details, etc on a timely basis with high level of quality and accuracy.
• With support and guidance, assist in the trust closing process with front-office and trust accounting teams, including system maintenance.
• With support and guidance, conduct periodic internal reviews to ensure the trustee fulfils the fiduciary duties.
• With support and guidance, prepare documentation relating class action, or client undertaking letters.
• Ensure appropriate and timely action taken in handling various requests from the business.
• Dealing with different stakeholders, including Trust Relationship Management team, internal and external auditors and members of Trust and Fiduciary Services (TFS) Management team.
• Work with other departments to facilitate delivery of administration service to clients.
• Timely implementation of internal and external issues raised by management, audit and regulators.
• Assist in ad hoc projects.
• Work collaboratively with the members of team as well as with the local teams.
• Ensure appropriate ownership of the tasks assigned.

What you will need to succeed in the role

• University graduate, with major in finance/business administration, or relevant discipline.
• Operational support full-time experience would be an advantage but is not essential.
• Excellent PC skills with high proficiency in Outlook, Word and Excel.
• Excellent attention to detail and strong & crucial ability to multi-task.
• High level of competency in communication, both written and oral, and interpersonal skills.
• Ability to work effectively in a team as well as with minimal supervision.
• Work well under pressure and have ability to prioritize and multitask.
• Confident decision maker and problem solver.
• Good planning & organizational skills.
• Fluent in English and ability to translate Cantonese and Chinese documents into English.

What additional skills will be good to have?

• Prior trust administration experience would be beneficial.