Customer Due Diligence Analyst

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At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an experienced professional to join this team in the role of Customer Due Diligence Analyst.

Principal Responsibilities

• To coordinate Know Your Customer (KYC) remediation activities, initiate customer contact where required through the appropriate front line staff,.

• Conduct Source of Wealth (SoW), Source of Fund (SoF) and transaction activity reviews where judgment is required.

• Conduct commercial reviews on FCCRAM High Risk/PEP/SCC customers to ensure the cost of Enhanced Due Diligence (EDD) is justified. 

• Supporting the incident management processes such as recording, reporting , investigation and escalation.

• Understand, follow up and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of business in which the BRCM is involved.

• Preparing and coordinating preparation of Key Risk MI Reports and periodic / ad-hoc returns to Regional / Group Office.

• Proactively taking measures to continuously support IWPB business in achieving the business targets whilst maintaining satisfactory compliance culture.

• Obtain missing information from Relationship Manager(RM)

• Conduct QA before submitting cases for sign off

• Coordinate intermediate QA conducted by FCC

Requirements

• Role holder required at least a bachelor’s degree in business, law or any related field.

• Above 1 year working experience in banking industry    

• Good basic knowledge in banking, in particular on customer KYC, Anti-Money Laundering and Sanctions

• Lateral thinking, analytical thinking, ability to put dots together

• Quick learner, ability to transfer knowledge, able to work under pressure

• Proficient of MS office

• Strong communication and interpersonal skills to a wide range of individuals and groups and at different levels of seniority.

• Self starter with attention to details combined with strong delivery focus and ability to meet aggressive timeframes with quality results.

• Ability to work in a pressurised environment and manage continually changing priorities effectively. 

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.

When applying, please submit a full resume and your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website