Assistant Vice President - Operations

Why join us?

Direct Custody and Clearing (DCC) Corporate Actions is an asset servicing function mainly providing services to institutional clients and retail clients in a domestic market. As a direct custodian, team is responsible in efficient and timely broadcast of corporate events to clients, processing of instructions, computing entitlements and processing corporate event payment. Common corporate event processed includes but not limited to cash dividend, bonus shares, rights issues, proxy meeting, take over, merger, interest, redemption and conversion to name a few. Each event has its unique handling which makes it interesting to learn. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

What you’ll do:

• Effectively drive and manage change to achieve business goals (eg. process improvements/changes in procedures)
• Plan and promote Band Progression to meet Business requirements and Staff expectations. 
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues. 
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently.
• Set an example in ‘Leading to be Customer driven’ by implementing effective customer feedback mechanisms and monitoring ‘Service Quality’ of the section to ensure high Customer Service Standards.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• To smoothen the impact of erratic workflows through effective capacity planning, leave management and process prioritization.
• To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
• Work is organized and processed/completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures. 
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.
• Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the teams under control.
• Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
• Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness.
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales. 

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned.
• Ability to read, write and converse in Mandarin language would be an added advantage
• At least 5 years’ experience in management role(s) with exposure to people management, projects, migrations and risk management.
• Prior experience in managing Asset Servicing teams is highly desirable
• Exposure to back-office processing within a financial institution or shared services environment
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organisation and planning skills along with the ability to handle capacity and MI reporting  
• Ability to build and maintain relations with business units, key stakeholders and continuously give feedback by stringent follow up on service level agreements      
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. 
• Evidence of strong operational decision making and be able to provide analytical support to the teams  
• Experience of successfully managing and developing a team in a previous role    
• Evidence of process management skills with an ability to initiate process improvements                                                                                    
• Initiate cost control measures by achieving resource efficiency and managing overheads

What additional skills will be good to have?

• Experience in Securities processing environment. Knowledge in Corporate Actions, Trade Settlement, Cash Payments/FXs in Global Custody or Direct Custody businesses is an added advantage.
• Mandarin language proficiency is an added advantage