Assistant Manager

Why join us?

Issuer Services serve Global Banking Market clients issuing Loans and Bonds into the Capital Markets on a wholesale basis.

Loan Agency of floating rate loan product (for Issuer Services and Global Banking MArket lending businesses): 

• Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees. 

Corporate Trust provides services to bond Issuers and market exchanges that enable the effective running of the market platforms; Euroclear, Clearstream (ICSDs).

• Common Depository is appointed by the ICSDs to service physical securities. 
• Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar). 

Escrow services are provided to ensure the smooth running and risk mitigation of new issues by managing cash, securities and collateral as an independent third party.

If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

What you’ll do:

• To authorize the processing and administration of Loan borrowings where HSBC provides Agency and Administration service for syndicated & bilateral loan deals.
• To authorise/validate/monitor the full range of administrative duties of servicing a deal, as well as gaining exposure to a variety of syndicated facility types. This will include the creation of a loan facility in Loan IQ, payments and funding, the administration of the loan on maturity, any amendments thereof and the closure of loans on termination date.
• In addition, the jobholder is responsible to oversee the completion of all mandatory checks in line with Global Standards.
• Responsible for compiling, generate and present all related MI reports to senior management team.

Customers and/or Stakeholders:

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Operational Effectiveness and Control:

• Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Productivity and quality of work are monitored and achieved.
• Issues / problems are fully analysed and resolved or escalated.
• Appropriate action is taken to prevent recurrence.
• Procedural changes / new initiatives are fully communicated to and implemented.
• Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilisation at all times.
• Demonstrates ways to improve customer service, increase productivity.
• Acquire and update knowledge on procedures related to relevant processes.
• Work well independently and complete assigned tasks in the established timeframe, complete regular assignments without reminders or additional requests.
• Work productively and professionally.
• Exhibits ownership of the business.
• Maintain HSBC internal control standards, and be aware of the need to implement compliance policies and of operational risk scenarios associated with your role.

Completion of Records and Management Information:

• Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• At least 1 years’ experience in securities industry.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.                                                                                           
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams.
• Experience of successfully managing and developing a team in a previous role.                                                     
• Evidence of process management skills with an ability to initiate process improvements.                                                                               
• Initiate cost control measures by achieving resource efficiency and managing overheads.
• Fluency in spoken and written English essential.