Assistant Manager, Incentive Management

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (IWPB) team in the role of Assistant Manager, Incentive Management, working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

• Overall objective of the job is to strengthen regular on-going strategy through efficient Group driven & governance.  
• Incentive Framework i.e. Retail Incentive Framework. 
• To support the sales channels in achieving an optimal channel mix and distribution growth. This position will be responsible for delivering the information and tolls necessary for the management to have best in class decision analytic. 
• Supporting RBIF on the new incentive framework that is absolutely aligned with regional direction on frontline performance achievements measure by Activities, KPI, Outcomes and Scorecards. 
• Facilitate the Quarterly Scorecard development and to ensure the Group Incentive Framework i.e. Scorecard are aligned at all times. 
• As the specialist & key business user of Regional EIM system to support incentive management across all sales channels for IWPB. 
• Responsible for the smooth running of Regional EIM and the database integrity for IWPB sales channel Direct Channel: i.e. operations, system administration, user specifications. 
• Responsible to perform UAT and validation as and when there is a system launch related to automation of incentive process. 
• Consistently produce MI’s reporting for management analysis on the business performance and front-line engagement with the customers through activities behavioural. 
• Responsible for effective, accurate and timely incentive payment for all sales channels and comply with laid down procedures. 
• Regularly conduct system health check to ensure incentive payment accuracy and to report when there is any mis-selling to protect the business reputation. 
• To acquire sufficient system knowledge to continue develop and enhance a robust incentive payment system. 
• To ensure high standards of controls in processing sales commission while always attaining maximum efficiency and productivity. 
• To ensure incentive governance takes place all times. 

Requirements:

• Bachelor’s Degree preferably in Finance or in related fields. 
• Minimum of 2 to 5 years of working experience with at least a progressive career over the last 5 years in the financial services organization. 
• Good attitude towards analysis and with lateral thinking skills to consider “out of box” fresh approaches in managing data and must have strong problem-solving skills. 
• Preferably with retail banking and sales planning background. 
• Requires good basic PC operating skills: Ms Word, PowerPoint, Excel, etc. 
• Excellent communication skills - both verbal and written. 
• Excellent language proficiency in English and Bahasa Malaysia. 

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity

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Issued by HSBC Bank Malaysia Berhad