Administration Associate

Why join us?

Pre-settlement & Settlement Confirmation and settlement of all Foreign Exchange, Continuous Linked Settlement (CLS), Non-Deliverable Forward (NDF), Money Market (MM) trades in an accurate and timely manner to mitigate settlement and market risk for all Inter-bank, Corporate and E-Treasury transactions (where applicable) for Hong Kong, Singapore, Japan, Thailand, Brunei, Macau, Bangladesh, Australia and Mauritius.

Post Settlement.

Investigate all post settlement exceptions for Foreign Exchange and Money Market transactions in a timely and accurate manner. The key functions of this role include diligent investigation and resolution of all failed Nostro payments and receipts and the timely settlement of subsequent interest claims that may arise whilst maintaining and enhancing our customer service proposition. To initiate and plan Business migrations/development ensuring a low-cost, high-quality service to the business areas ensuring that risk is minimized, and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also involves checking internal audits and measures undertaken and regularly reviewing them to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company. Develop staff to achieve their potential to both meet Company objectives and manage attrition.

What you’ll do:

To investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions for HSBC BANK USA N.A. including identifying causes of breaks and taking necessary steps to resolve. Staff will have to work with counterparties, or other group employees as well as liaise with Relationship Managers for retail customers. Individuals need to have eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English is critical for success in the role.

• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLAs.
• Responsible for rapport building and resolving customer inquiries in a professional manner.
• Acquire and update knowledge on procedures related to processes.
• Process work as requested by line management / customer. Ensure that work is completed in accordance with established procedures and standards.
• Work well independently, complete assigned tasks within established timeframe, and complete regular assignments without reminders or additional requests.
• Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
• Participating in team meetings, activities, promotes team spirit.
• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.
• To implement the Group Compliance Policy, as applicable to the role.
• To be aware of the Operational Risk that is associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.

General Processing:

Impact on the Business/ Function:

• Active involvement in enhancement and strategic projects
• Interface with the Change Management team by providing insight on the process and assisting with change prioritization.
• Active involvement in industry and market initiatives
• Fully support all Departmental projects and user testing
• To continually evaluate existing processes, challenging current procedures and suggesting enhancements as appropriate, in order to improve the Customer Service Proposition and increase levels of efficiency and STP at all levels and enhance controls.
• To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management.
• restructuring, and the impact of new technology in conjunction with the donor Group companies
• Active involvement in working groups by gathering feedback from end users and providing input to the business on platform and design enhancements.
• Work closely with the operations team to identify and take on internal process improvements projects
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Customers / Stakeholders:

• Ensure all client queries and escalations are attended to in a timely and efficient manner.
• Customer issues are handled sensitively, receive full consideration and situations are resolved effectively retaining goodwill of customer.
• Client issues are proactively identified, resolved, escalated and appropriate measures are taken to improve quality and prevent recurrence.
• Customers are kept fully informed of any progress.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.
• Take full ownership of process performance and ensure all monthly PLAs are met.
• Ensure structured training plans are followed through for all new joiners.
• Continuously analyze the product, process and system knowledge of each team members to prevent dilution of knowledge within the team.
• Encourage and monitor team members to consistently maintain a high level of customer service.

Leadership & Teamwork:

• Motivate and develop teams and subordinate to meet business objectives.
• Create robust team environment where skills and knowledge are openly shared to achieve team and business goals.
• Development plan created and reviewed. Teams are regularly briefed and trained on any developments.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
• Advice and guidance are given in a constructive manner and positively.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Identify strength / weakness of teams to develop them.
• Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.
• Able to create training pack and to deliver training whenever required.

Major Challenges:

• Deals with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed.
• Nature of business is such that any error committed exposes the Group to risk of loss.
• Requires ability to creatively resolve issues arising on a day-to-day basis, with an overriding view of minimizing any loss arising.
• To keep up with market developments and understand the existing and any new treasury related products. AMO must familiarize him / herself with an increasing number of new and often complex treasury products in order to recognize requisite controls. He / She must understand the various processing, control, regulatory, and legal requirements so as to mitigate risk of losses and related costs incurred.

What you will need to succeed in the role:

Knowledge:

• Working hours will be primarily Night Shift ie., 8.00 AM to 6.00 PM EST (US hours)
• Experience in Securities/ Foreign Exchange & Money Market or Derivatives would be an advantage.
• A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.

Experience:

• Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position.

Skills:

• Ability to speak and understand English fluently.
• Ability to write business letters and reports.
• Good conversational/telephone skills
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge
• Flexibility to work shifts.
• Ability to build rapport with and relate to a wide range of people.
• Ability to maintain focus while working with voluminous data.
• Ability to multitask
• Committed to equal employment opportunities.

What additional skills will be good to have?

• Ability to maintain focus while working with voluminous data
• Ability to multitask.
• Committed to equal employment opportunities.