Senior Control Manager (Chief Artificial Intelligence Office)

Your career opportunity

The GCIO Chief Control Office team enables the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. The role focuses on the risk management required for the scaled adoption of Artificial Intelligence across HSBC including implementation and oversight of the Group’s Risk Management Framework, ongoing and targeted controls assessments, robust risk governance and championing a proactive risk culture. As Senior Control Manager you’ll partner with the HSBC Chief Artificial Intelligence Office team to oversee the risk and control portfolio linked to the services CAIO provides to the Group working closely with partners across all lines of defence and supporting positive relationships with regulators and external partners.

What you’ll do

• Support the leadership of the CCO team towards a value based and outcome focussed way of working including cultural change across CAIO and the business
• Act as a trusted advisor to senior management on operational risk management including risk assessments, control environment and issues management
• Partner with Risk and Control Owners to ensure risk positions are understood and reflected in control activities from design through to implementation and robust metrics
• Manage relationships across 1LOD and 2LOD and 3LOD partners and progress risk and audit reviews and actions through to resolution
• Strengthen risk and control decision-making using quality data and commercial analysis including addressing poor, inefficient or excessive controls
• Provide consistent reporting and escalation of identified issues and clarify the impact of change on the risk and control environment
• Ensure lessons learnt from incidents are shared across GCIO and associated actions are implemented in a timely manner
• Influence and shape the development and implementation of future-fit risk management and regulatory frameworks

What you need to have to succeed in this role

• Strong technology and technology controls knowledge related to AI development and deployment
• Understanding of responsible AI governance practices preferably from financial services
• Demonstrable experience managing Technology and Non-Financial Risk and Control teams within a complex matrixed organisation
• Experience working with diverse stakeholders across different levels in a matrix organisation and influencing outcomes
• Ability to explain complex issues concisely using clear non-technical language for senior stakeholders
• Experience prioritising competing demands and adapting to rapidly changing priorities in a fast-paced environment
• Experience identifying, defining and solving problems that impact the role or wider business
• Industry recognised certificates such as CISA, CISSP, CRISC, CCSP, AAIR or equivalent certification or equivalent demonstrable experience