Technical Specialist

GCB 5

We are currently seeking a high calibre professional to join our team as a Technical Specialist.

In this role you will: 

• Lead the sub-team to provide IBMi 24 x7 global production support, manage the changes in implementing the strategic solutions through its design, implementation and transition into ongoing production service.
• Identify and work on initiatives for process efficiency and service improvement projects to achieve effective and efficiency (Process. FTE
• Manage overall daily communication with the CEP Management, local Management, stakeholders, business users and customers
• Enhance the ongoing production service to increase customer satisfaction
• Establish and enhance resources capacity demand view to facilitate group domain resources planning to deliver a smooth and effective service
• Establish and enhance Key Performance Indicators to measure and report service levels against targets
• Functional reporting to the Asia Production Service Manager in CTOi – Enterprise Infrastructure, Core Enterprise Platform.

To be successful you will need: 

• University graduate with a degree in computer science, information technology or a related discipline with at least 10 years of strong working experience in Finance or IT service industry
• Strong leadership and management ability, with good employee motivation skills
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all levels
• Proven IT and operational experience, with a strong client service record and a service delivery focused mind-set
• Able to articulate a challenging strategic vision and motivate people to achieve related goals
• Strong relationship management, risk or operational skills
• Strong strategic thinking skills and the capability to deliver a change program whilst also managing an important, growing customer facing ‘run the bank’ service
• Solid planning and organizational skills, with a proven ability to prioritize competing demands
• Experience of working in a highly-matrix environment
• Able to lead the team to manage incidents during odd hours

Opening up a world of opportunity

www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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