Technical Delivery Lead

We are currently seeking a high calibre professional to join our team as a Technical Delivery Lead.

In this role you will need:

• Work with Business Leads and OBKYC to lead the design and implementation of the strategy as part of the overall OBKYC FSA Implementation.
• Responsible for the ownership and execution of the OBKYC roadmap and associated deliveries, including the long-term vision.
• Facilitate creation of components that are cost-effective, align to wider micro-component strategy and where appropriate are reusable across OBKYC.
• Plan and manage the delivery of initiatives with the business, technology product teams with consideration of delivery targets, governance activities, and business benefits.
• Setup and manage required governance mechanisms (e.g. working groups) to ensure all stakeholders are aligned on plans, progress, risks and issues
• Responsible for the digital design and delivery across all journeys, extending to customer experience and hand-offs to the upstream/downstream systems.
• Delving deep into user research, market trends, and competitor analysis, building a holistic understanding of the landscape and the challenges customers face.
• Manage key stakeholders such as Global/Regional operations heads, DBS operations, Legal and Regulatory Compliance across CIB, IWPB and UK within the region.
• Understand and build out the MI required to make effective product strategy and data led design decisions.
• Work with business stakeholders to help prepare data led business cases using a range of MI, Data and insight tools.
• Empathising with the customer by actively listening to customer feedback, analysing usage data, identifying unmet customer needs and opportunities for improvement.
• Translating the vision and strategy into a product backlog (feature writing and Story writing, backlog slicing), along with identifying Minimum Viable Product (MVP), planning releases and delivery roadmaps for the product.
• Establishing a clear product vision that represents the need and wants of the customer to drive business value whilst communicating the product vision to business colleagues, Engineering, Architecture, delivery teams and stakeholders.
• Act as a Centre of expertise and lead collaboration with all HSBC businesses – CIB, IWPB, HK and UK
• Build effective senior stakeholder relationships at Sponsor and business-line level. Constructively challenge status quo, think outside the box, and support business through innovative product propositions.
• Oversee Technology and Business OKRs and drive improvements in these with product teams
• Drive and manage the governance activities across OBKYC including DataVisas, EHCs, Cloud Governance, and Data Governance.

To be successful you will need:

• Extensive experience in a digital, technical or user centric product role (Product Owner or Delivery Lead).
• Extensive experience in planning and managing technical, business and governance deliveries to achieve a desired outcome.
• Ability to identify intended benefits and outcomes to assist in prioritisation process, and illustrate excellent decision-making skills to inform road map development.
• Must have a strong background in onboarding and KYC/CDD solutions or similar products.
• Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams.
• Experience leveraging financial information to monitor costs and/or make commercial decisions to drive value.
• Demonstrable management and critical decision-making experience in a regulated industry.
• Confidence to experiment, test ideas, and share learnings and insights.
• Strong analytical, problem solving, process design, and requirements gathering skills along with knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
• Comfortable with ambiguity, shifting priorities, and being outside your comfort zone.
• Able to challenge thinking and influence across the organisation.

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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