Senior Programme Manager, Digital Platforms - International Wealth & Premier Banking

We are currently seeking a high calibre professional to join our team as a Senior Programme Manager, Digital Platforms.

In this role you will need:

• Mobilise rollout of strategic programmes across multiple markets from early initation, establishing business cases, project requirements, change requirements, task plans, tracking and reporting consistent with HSBC's Change Framework methodology
• Drive the effective delivery of the agreed business case and roadmap, working day to day with teams across technology, the business and transformation to prioritise workload, escalate and resolve issues and ensure progress remains on track
• Lead the communications with senior stakeholders and sponsors, presenting progress updates and latest developments at various central workstream forums. This is a complex environment that spans multiple areas of IWPB, the role holder is critical to ensuring stakeholder remain aligned
• Proactively identify, manage, remediate and control delivery risks/dependencies (RAIDs) across the Programme, and act as the key escalation point, driving mitigating actions and onward escalation, collaborating with local market teams as appropriate
• Build strong partnerships with Markets, Transformation, Technology and Design teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of the product.
• Ensure effective governance structures are in place across markets, this will include facilitation of key forums, with quality/timely material preparation. Forums will include the Steering Committees, regular working groups and ad hoc Senior Executives Forums.
• Deliver Programme level reporting, devise programme plans and make delivery related interventions which may include re-planning and re-prioritization.
• Establish Change controls: To ensure deliveries are in line with HSBC’s risk appetite and change standards. The role-holder will be expected to establish effective controls, procedures and quality assurance processes; including driving the adoption of HSBC change standards and working in alignment with HSBC project methodology at all times.

To be successful you will need:

• Significant experience (10 years plus) defining and leading complex change programmes in a highly matrixed environment
• Deep experience in customer-facing Conversational AI and GenAI products, ideally within a banking or Fintech environment (Desirable)
• Proven ability to shape change from the start, including business case definition, establishment of governance structures, definition of change approach and movement of programmes from initiation into delivery
• A polished and confident communicator with experience working with a broad range of senior stakeholders – equally confident in written and verbal communication
• Knowledge of and experience in driving technology change – previous experience in a similar digital environment is a distinct advantage. Able to bridge the gap between tech and business
• Able to bring disparate individuals together to form a cohesive team across geographies and business units. Is a focused and resilient leader who role models the agility and “can do” attitude required to make digital platforms change happen
• Proven project management capability with experience operating in Agile Delivery, confident in use of Jira and Confluence alongside MS Office suite
• Accustomed to “rolling their sleeves up” to get the job done – able to operate independently with minimal oversight, Has strong judgement on when to escalate as required
• Data driven in their decision making and prioritisation. Experience in building real time dashboards to better manage programme delivery and/or programme outcomes is an advantage

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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