Senior Performance and Engagement Manager, Global Real Estate Services

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Real Estate Services (RES) is part of the Global Procurement & RES Infrastructure team within the Global Chief Operating Office (GCOO) at HSBC. The function is responsible for shaping and delivering the Bank’s real estate strategy globally, working in close partnership with businesses, senior leadership and external strategic partners.

This role sits within the central global Performance & Engagement RES structure, and will act as the glue across RES, turning the global strategy into clear, practical priorities for the region. In this role you will help ensure we deliver consistently, with strong governance and business management, while also improving performance insights and driving high employee engagement.

You’ll also play a key part in shaping the culture, building effective partnerships across the business, and developing a strong regional business management capability. On top of that, you’ll lead on employee engagement activities, including workforce planning, talent and succession planning, communications, and driving continuous improvement across the region.

The role will report to the global Head of RES Performance & Engagement.

In this role, you will:

• Translate RES strategy into clear priorities aligned to the Bank and GCOO strategic objectives, supporting consistent execution across the function.
• Develop and maintain the RES Scorecard, mapping the delivery of key RES outcomes to global GCOO strategic priorities.
• Support the design and delivery of the RES Blueprint, aligned to GCOO future-state workforce strategy.
• Define and embed a RES Business Partnering Framework, ensuring clear accountability, cadence, and alignment across the function.
• Support the coordination and production of Business Partnering global materials.
• Define and deliver the RES People Agenda, informed by Snapshot insights and Exchange feedback.
• Identify future capability needs across RES, shaping a Learning & Development plan aligned to strategy.
• Support RES talent mapping and succession planning.
• Drive effective and consistent communication across RES, ensuring clarity of strategic priorities, celebrating success, and enhancing the RES brand
• Embed standards of excellence through leading and managing team members in a matrix environment, ensuring accountability and reinforcing a culture of high performance.

To be successful in this role you should meet the following requirements:

• Strategic mindset: Strong understanding of the purpose, strategy, and value of Real Estate Services within the wider business context
• Business partnering & stakeholder engagement: Capability to shape insight-led engagement and influence outcomes across diverse senior audiences.
• Governance & business management expertise: Good understanding of HSBC governance model and ability to design and embed governance frameworks to support effective decision-making.
• Cross-functional Connector: Ability to guide and influence across organisational boundaries, break down silos, and enable effective collaboration across multiple functions and service lines.
• Change and Transformation: Mindset for simplifying complexity, with the skills to ensure the execution of RES initiatives with precision and impact.
• Communication & Engagement: Excellent communication skills to shape clear, outcome-focused narratives for a diverse audience. Proven ability to articulate complex issues, structured and concise
• Collaboration & Teamwork: Ability to work effectively and collaboratively across a global organisation. Matrix management capability and tenacity to get things done.
• Sound judgement: A pragmatic and balanced approach to navigating ambiguity, managing competing priorities, and adapting to evolving requirements.

This role will be based in Hong Kong on a hybrid basis.