Senior Officer

GCB 7

We are currently seeking a high calibre professional to join our team as a Senior Officer. 

Supervise and lead the settlement team to perform in a way to achieve Bank performance standard.  Assist Operation Manager to direct and control the operations and service of Settlement Team achieving efficiency and minimize operation risk and cost.    

In this role you will:

• Supervise a team of subordinate running daily settlement tasks to meet Service Level Agreement (SLA) and Schedule of Services (SOS) requirement agreed with internal clients.  The Officer is responsible to manage his/her team’s performance by providing training and coaching to staffs, work allocation, giving effective instruction and solution in accordance to the direction laid down by his/her Operation Manager.  The Officer is responsible to conduct the performance appraisals for subordinates
• Assist the Operation Manager overseeing daily settlement tasks of his/her team.  Approve and monitor settlement execution in timely schedule and organize work to achieve zero error result.  Allocate resources optimally to meet fluctuating business volume.  The Officer should know all processing steps and control points under his/her responsibility areas to ensure all procedures are carried out.  The Officer should be able to detect problem proactively and provide solution quickly; and report any foreseeable operations problem and resources issues to superior on preventive basis.
• Monitor the performance of the GSC located in China.   Provide details procedure, guidance and link up GSC and subordinates in executing daily tasks effectively.  Where applicable, involve in resources planning of GSC to deal with surge of volume.  
• Maintain accurate customer service with respect to settlement and related duties.   Involve and contribute in new business workflow planning, provide recommendations or implementation to enhance customer services.   The Officer will observe and carry out requirements listed in SOS consistently and report any variance in providing services to superiors in a timely manner.
• Safeguard the Bank from financial and reputation loss by monitor and adhere to system and procedural control as well as external compliance requests of all subordinates.  The Officer is responsible to obtain clear instruction in order to carry out compliance and management control requirements in the daily operations collaboratively with subordinates.
• Contribute to cost savings or the bank’s profitability through recommendation, suggestion and implementation to increase productivity, enhance revenue of SEC or increase the market share in favour of the bank.  The Officer should provide at least one recommendation for operational efficiency purpose on yearly basis.  The Officer is also responsible to collect management data to superiors.

To be successful you will need:

• Excellent understanding of local securities markets and products as well as market practice details and working procedures/operations.  At least 5 years experienced in securities fields. 
• Solid experienced and track record in managing subordinates
• Ability to deal tactfully and effectively with brokers, custodian, customers and service providers and BU
• Effective communication and interpersonal skill
• Good command of spoken and written English, best with oral Mandarin
• Good knowledge in using MS Excel and Words, GHSS, CCASS, GWIS, GSOPS, SPOMS, GMG, and GRBS
• Preferably licensed member of HKMA or SFC or equivalent organization for those incumbents with close customer encounter.

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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