Senior Developer Experience Engineer

GCB 4

We are currently seeking a high calibre professional to join our team as a Senior Developer Experience Engineer.

In this role you will:

1) Build adoption accelerators (Golden Path delivery)

• Implement and maintain Golden Path templates, reusable patterns, and reference implementations aligned to app.hsbc ways of working.
• Produce worked examples from real HSBC projects (not toy apps), designed to double as reusable accelerators and adoption “media”.
• Contribute code, pipelines, and automation that reduce friction in onboarding and repeatable delivery.

2) Self-service onboarding at HSBC scale (no “white glove by default”)

• Improve self-service onboarding journeys so teams can progress without 1:1 handholding (the org is too large; self-serve must work “from day 1”).
• Create and maintain onboarding guides, operational guidance, and runbook-style content that helps teams reach production confidently.
• Help reduce bespoke onboarding by standardising workflows and improving automation.

3) Developer experience advocacy (actionable, not advisory)

• Participate in feedback channels (office hours, champions networks, Teams/email/in‑app ratings where available).
• Triage issues and pain points into: items DevRel can build/fix directly, and items to be driven to the owning pillar/team with clear acceptance criteria.
• Track to closure; “Not our team” isn’t a resolution—DevRel ensures the right team is engaged and progress is visible.

4) Documentation as a core deliverable

• Write and maintain high-quality documentation content for our platform docs including onboarding, how‑tos, troubleshooting, and reference material.
• Ensure new/updated assets ship with documentation as part of “Definition of Done” and release readiness expectations.
• Keep content fresh and discoverable; propose improvements to doc structure, navigation, and “time to answer”.

5) Developer enablement and narrative support (delivery-focused)

• Support internal communications and technical engagement: short talks, show-and-tells, workshops, mob programming sessions.
• Help maintain clear adoption pathways and migration guidance (in partnership with product/engineering/architecture).
• Contribute to comms that make developers confident about what exists, what’s coming, and how to get value quickly.

To be successful you will need:

• Proficiency in Java, Kotlin or Node JS
• Strong communicator to all levels of seniority
• Solid understanding of production readiness fundamentals (security, resilience, observability, supportability) sufficient to build credible examples and guidance.
• Strong hands-on engineering experience delivering production-grade systems. If experience delivering app platforms that would be a plus but not necessary
• Practical experience improving developer experience via standardisation, automation, and “make the easy thing the right thing”.
• Comfortable working across teams (product, engineering, architecture, risk/control) to make guidance accurate and usable.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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