Senior Business QA Manager

GCB 4

We are currently seeking a high caliber professional to join our team as SENIOR BUSINESS QA MANAGER 

Principal responsibilities

Reporting to Global Head of Business QA accountable for leading, managing and driving the evolution of the Business QA function/discipline for deliverables and activities and delivery center as Agile and DevOps ways of working are further adopted. The role holder will be part of the broader Business QA capability, bringing together Business Testing and Quality functions to drive effective and efficient ways of working whilst continuing to deliver quality product to our customers. The role holder will ensure that all changes across Global Change Execution Portfolio meet the business criteria and customer requirements, to ensure quality of deliverables and best in class experience.

Provide leadership of a strong horizontal testing capability of internal staff and vendor engagements of multiple initiatives delivered to multiple markets of IWPB.

Key Responsibilities:

• Leadership & Strategy:
  • Provide strategic leadership for a robust horizontal testing capability, overseeing internal staff and vendor engagements across multiple initiatives delivered.
  • Build and lead a high-performing team aligned with the principles of the Business QA capability.
  • Directly supervise and lead the Business QA teams ensuring alignment with organizational goals.
  • Act as the escalation point for project issues and concerns, providing timely resolutions.

• Delivery Excellence:
  • Support the delivery production line (development, testing, and implementation), ensuring digital deliverables meet business requirements and are fit for release to customers.
  • Contribute to the successful delivery of flagship Global Change Execution Programmes.
  • Oversee internal business user engagement in business acceptance activities for customer and staff facing applications.
  • Lead the transition to Agile methodologies within the Business QA discipline.

• Customer Focus:
  • Utilize external data sources and industry trends to ensure cross-browser and device coverage accurately reflects customer usage, standardizing processes while accommodating regional nuances.
  • Ensure deliverables are aligned with customer needs and operational considerations, maintaining a strong customer focus throughout.

• Team Leadership & Development:
  • Provide direct leadership to a team of up to 100 FTEs and indirect leadership to vendor and partner resources within the capability.
  • Define and implement training and development plans for the team, including accreditation programs and robust performance management practices to foster a high-performance culture.

• Governance & Risk Management:
  • Operate within the broader IWPB Business QA governance structures, ensuring compliance with established standards and protocols.
  • Identify key risks, issues, and interdependencies, providing appropriate mitigation strategies or escalating as necessary.
  • Develop and implement clear governance procedures within the Business QA discipline.
  • Support audits and independent program assessments as required, ensuring HSBC is not exposed to operational or reputational risk.

Qualifications:

• Technical Expertise:
  • Strong knowledge and understanding of Agile delivery methodologies and the role of QA within them.
  • Extensive experience in customer-focused organizations, particularly in disciplines such as digital transformation or change management.
  • Deep understanding of testing processes and practices, with a proven track record of delivering quality outcomes.
  • Awareness of User-Centered Design methodology and a strong customer-centric approach.

• Leadership & Performance Management:
  • Demonstrated ability to lead and develop high-performing teams, with strong performance management and team development skills.
  • Experience in process improvement and LEAN thinking methodologies.

• Project Management & Delivery:
  • Excellent understanding of project methodologies, frameworks, and best practices.
  • Subject matter expertise in digital channels, including technical, commercial, market, and customer considerations.
  • Pragmatic decision-making skills, with the ability to balance commercial, risk, and customer experience factors to make clear recommendations.

• Communication & Relationship Management:
  • Highly developed communication skills (written and verbal) to explain complex or technical issues effectively.
  • Strong relationship management skills to navigate conflicting priorities and satisfy a diverse range of internal and external stakeholders.

• Personal Attributes:
  • Innovative mindset with the ability to approach challenges creatively and deliver results.
  • High levels of resilience, self-motivation, and the ability to adapt to a dynamic environment.

• Language Requirement:
  • Fluent in English to communicate effectively with global stakeholders
  • Chinese (spoken and written) communication skills are preferred

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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