Research and Insight Lead - International Wealth and Premier Banking
Kowloon City, Kowloon, HK
GCB 5
We are currently seeking a high calibre professional to join our team as a Research and Insight Lead.
In this role you will:
- Lead end-to-end research programs aligned to strategic business and customer outcomes.
- Design, plan, and execute qualitative and quantitative studies, including usability testing, interviews, surveys, and ethnographic research.
- Collaborate closely with design, product, analytics, and other teams to frame research questions and integrate insights across discovery to execution.
- Develop and test prototypes, mock-ups, and value propositions to validate concepts and usability.
- Synthesize diverse data sources — internal feedback, customer sentiment, market trends, and digital analytics — into actionable insights.
- Present compelling research narratives and design recommendations to senior stakeholders and cross-functional teams.
- Coach, mentor and consult with colleagues to improve research literacy, allowing them to conduct end-to-end usability testing with established frameworks and best practices.
- Manage research vendors, partners, and platforms, ensuring quality, scalability, and impact.
- Champion ethical research governance, risk mitigation, and compliance with data privacy and conduct standards.
- Monitor and integrate emerging research methodologies, AI/ML technologies, automation tools, and digital metrics to enhance research capability.
- Drive continuous improvement by linking research activity to measurable business and customer outcomes.
- Foster an inclusive, diverse, and collaborative research culture that respects multiple perspectives and drives innovation.
- Champion ethical research governance, risk mitigation, and compliance with data privacy and conduct standards.
- Monitor and integrate emerging research methodologies, AI/ML technologies, automation tools, and digital metrics to enhance research capability.
- Drive continuous improvement by linking research activity to measurable business and customer outcomes.
- Foster an inclusive, diverse, and collaborative research culture that respects multiple perspectives and drives innovation.
To be successful you will need:
- Proven experience in UX, design, or behavioural research across the product lifecycle.
- Deep expertise in qualitative and quantitative research methods, usability testing, and data synthesis.
- Strong communication and stakeholder engagement skills with ability to translate insight into business impact.
- Familiarity with research and collaboration tools (e.g., UserTesting, Dovetail, Miro, Figma).
- Understanding of digital customer behavior, accessibility, and customer journey analytics.
- Experience coaching or building research capability within multi-disciplinary, agile teams.
- Knowledge of research governance, ethical standards, risk management, and data privacy in regulated environments.
- Openness to or experience with emerging technologies, including AI/ML, automation in research, and ResearchOps practices.
- Strategic mindset with ability to anticipate market trends, competitive landscape, and evolving customer needs.
- Commitment to inclusive design principles and fostering a diverse team culture.
- Flexible, proactive, and customer-centric approach to evolving research demands.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-