Research and Insight Lead - International Wealth and Premier Banking

GCB 5

We are currently seeking a high calibre professional to join our team as a Research and Insight Lead.

In this role you will:

• Identify future-facing opportunities through trend analysis, behavioural insights, and collaboration with foresight, strategy, and research teams. 
• Lead the design of speculative and near-term concepts, working across physical and digital channels to envision new propositions, services, and experiences. 
• Translate complex, ambiguous problem spaces into actionable design directions, experience frameworks, or minimum viable concepts. 
• Facilitate co-creation sessions, design sprints, and future scenario workshops with internal stakeholders and external partners. 
• Produce compelling artefacts — from customer journeys and service models to concept videos, storyboards or prototypes — to communicate vision and drive alignment. 
• Collaborate with product, proposition, strategy and technology teams to help incubate promising ideas into scalable pilots or initiatives. 
• Act as a thought partner to senior leaders, helping them imagine and evaluate what the future of personal banking could look like across markets and customer segments. 
• Build strong relationships across global teams, championing design-led innovation as a strategic enabler of growth and transformation. 
• Promote and enable an inclusive and diverse culture that respects and values differences.
• Mentor & coach, sharing knowledge, inspiring and motivating to build high-performing teams.
• Embed strong culture of collaboration and innovation, facilitating outcomes that benefit the bank and the team
• Hone trusted relationship with colleagues across the business, through personal engagement and professional credibility

To be successful you will need:

• Proven experience in innovation, service or strategic design, with a portfolio of forward-thinking concepts, prototypes or speculative design work. 
• A strong ability to identify trends, emerging behaviours and weak signals, and translate them into future design opportunities. 
• Comfortable working in ambiguity, with the ability to frame and reframe problem spaces where the outcome is not yet defined. 
• Fluency in human-centered design methodologies (e.g. design research, systems thinking, concept development, experience prototyping). 
• Familiarity with emerging technologies (AI, open banking, etc.) and the implication on customer experience. 
• Excellent facilitation and communication skills — able to bring stakeholders on the journey through storytelling, visualisation and narrative. 
• A global perspective and sensitivity to cultural, technological and regulatory contexts across different markets. 
• Experience working in cross-functional environments with innovation teams, product leads, technologists, or researchers. 
• Curiosity, optimism, and a bias toward experimentation and exploration. 

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-