Product Design Lead - HK Business

In this role, you will:

• Influence our digital products strategy and roadmap to uplift HSBC customer experience for HK market.
• Lead complex end to end product design initiatives through ambiguity yourself and with designers
• Champion user experience, leveraging user research, data, customer feedback, and insights to inform user experience improvements.
• Drive the user experience design process from concept to final implementation, delivering best-in-class user experiences for HSBC Hong Kong’s digital products, including the mobile banking app and online banking.
• Hands-on delivery, including requirement visualisation, customer journey mapping, information architecture, wireframes, user flow, interaction design, interactive prototypes and detailed UI designs.
• Create design solutions that balance customer needs, business objectives, technical feasibility and regulatory requirements.
• Collaborate with product managers, developers, and other stakeholders to ensure the successful delivery of user-centric digital solutions that align with business objectives and user needs.
• Drive design activities, including user research and ideation sessions, to create and refine user-centric digital solutions. Effectively communicate findings and design rationale to stakeholders.
• Advocate for user-centred design principles and best practices within the organisation.
• Uplift design quality and design practices across the team
• Stay up-to-date with industry trends, best practices, and emerging technologies to ensure our digital experiences remain competitive and relevant.
• Manage your team own book of work. Set priorities and scope with designers. Manage your team day-to-day delivery work and ensure high quality design for delivery projects.
• Provide direction and mentorship to designers and foster team culture

To be successful in this role you should meet the following requirements:

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• Experience as a Product Design Lead, UX/UI Design Lead or similar role
• Experience in leading design projects and managing designers would be a plus
• Strong portfolio showcasing your UX design skills, UI design skills and process.
• Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar.
• Strong understanding of user-centered design principles, usability, interaction design and accessibility standards.
• Profound understanding of best practices and trends regarding digital, banking, finance, and investment products.
• Excellent collaboration skills, with the ability to work effectively in cross-functional teams.
• Strong organisational and time management skills, with the ability to manage multiple projects simultaneously.
• Strong communication and presentation skills, with proficiency in English, both written and verbal.
• Ability to work in a fast-paced, agile environment.
• Strong problem-solving skills and attention to detail.

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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