Platform Services Lead, IWPB Data Technology

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If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high caliber professional to join our team as Platform Services Lead, International Wealth & Private Banking (IWPB).

Role purpose:

We are seeking an experienced and dynamic Platform Services Lead to drive operational excellence, service reliability, and platform enablement across the Data Platform and Standards Technology domain. This leadership role ensures the smooth, secure, and resilient operation of foundational data services supporting , Data Catalogues, Data Quality, Data Lineage, Data Retention and Data Privacy capabilities.

The role holder will be accountable for defining and implementing service management, observability, capacity planning, and automation strategies to support enterprise-scale, compliance-critical platforms. This includes overseeing the health, availability, performance, and incident response for a distributed suite of services running across hybrid cloud and on-prem environments.

This role will be critical to enabling the bank’s data transformation strategy by ensuring the trust, reliability, and scalability of key data governance platforms used across all business lines and geographies.

Principal Accountabilities:

• Lead end-to-end service delivery and platform operations for core data governance technologies (e.g., Data Quality, Catalogue, Privacy, Lineage, Retention).
• Define and govern service resilience strategy, including monitoring, alerting, capacity management, disaster recovery, and failover design.
• Establish and enforce SLAs, KPIs, and operational performance metrics across the platform estate.
• Collaborate with Engineering, IT Service Owners (ITSO), and Cybersecurity teams to embed observability, DevSecOps, and compliance practices.
• Drive adoption of self-healing, automated remediation, and infrastructure-as-code to improve uptime and reduce operational overhead.
• Lead incident and problem management processes — including root cause analysis, stakeholder communications, and corrective actions.
• Oversee platform change management and environment stability in alignment with regulatory and audit requirements.
• Optimize platform cost, license management, and usage efficiency across cloud and on-prem deployments.
• Partner with Product and Delivery teams to enable controlled rollout of new features, platform upgrades, and regulatory enhancements.
• Support regulator and internal risk reviews with transparency and evidence of platform service controls.
• Champion a culture of operational excellence, proactive risk management, and continuous improvement across global support teams.

Qualifications

Essential Experience:

• 15+ years of experience in technology service management, platform operations, or infrastructure leadership, ideally in data or governance domains.
• Proven experience managing mission-critical platforms in hybrid cloud environments (e.g.,  GCP, on-prem Hadoop or data warehouses, AWS, Azure,).
• Strong understanding of ITIL service management practices and automation frameworks.
• Experience with monitoring and observability tooling.
• Familiarity with data management  technologies (e.g., Collibra, PyDQ, BigID, Graph Databases) is a plus.
• Strong knowledge of regulatory and control frameworks applicable to enterprise data services (e.g., GDPR, BCBS 239, SOX, etc.).
• Demonstrated ability to manage global teams, vendors, and complex matrixed environments.
• Excellent problem-solving, communication, and incident handling skills with the ability to interact effectively with senior stakeholders.

Essential Capabilities

Cultivates Innovation: Creating new and better ways for the organization to be successful

Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action

Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

Manages ambiguity and ensures accountability: Operating effectively, even when things are not certain, or the way forward is not clear; holds self and others accountable to meet commitments.

Persuasion & Conviction: Using compelling arguments to gain the support and commitment of others; stepping up to address difficult issues and saying what needs to be said

Opening up a world of opportunity. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited