Ops Manager Cards and Loans

GCB 6

We are currently seeking a high calibre professional to join our team as a Ops Manager Cards and Loans

In this role you will:

• Monitor offshore teams’ adherence to relevant standards and requirements (e.g., BPC, BIA, procedures, and other control obligations).
• Coordinate and drive annual reviews/attestations and ensure evidence is complete, accurate, and submitted on time.
• Consolidate offshore submissions relating to compliance/control topics (gaps, breaches, issues, action plans).
• Provide clear guidance to offshore teams on expected quality/format, and ensure deliverables meet onshore governance expectations.
• Act as the key onshore contact to manage audit requests, clarify what auditors need, and coordinate responses across the offshore teams.
• Review offshore-prepared documents/evidence for completeness, accuracy, and alignment to the ask before any audit walkthrough.
• Support/lead audit walkthrough preparation and ensure final submissions are properly controlled, consistent, and delivered within timelines.
• Provide onshore insight/input into projects impacting Cards & Loans (e.g., process changes, regulatory/control initiatives).
• Identify “hiccups” early (process breaks, control weaknesses), escalate where needed, and track actions to closure.
• Challenge appropriately to ensure fixes are effective rather than “tick-box” responses.
• Support discussions with other departments (UWS, Business, IT, etc.) to unblock issues affecting the team and maintain continuity of delivery.

To be successful you will need:

• General banking knowledge and understanding of card operations
• Self-motivated
• Good analytical, communication and interpersonal skills
• Attentive to details and proficiency in handling customer complaint

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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