Operations and Service Manager - Wealth & Personal Banking
Kowloon City, Kowloon, HK
Principal Responsibilities
In this role you will
- Management and processing of servicing requests for HSBC Customers
- Coaching and development of direct and non-direct line reports to support improving skills and capability
- Use knowledge of products, processes and procedures to address customer needs both through the team and individually
- Support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
- Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
- Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations and development and maintenance of Operational Management Information
- Manage or oversee the management of unit administration activities
- Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients
To be successful you will need
- Good experience in branch management
- Good leadership and a highly developed interpersonal and influencing skills.
- Positive, energetic and adaptive to change
- Possess Investment and Insurance licenses
- Strong management planning and organizing ability to motivate and support the Division
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Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin
When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.