Medical Services Head, Network Management

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Medical Services Head, Network Management.

In this role you will:

• Network strategy & performance: Set and deliver network strategy, annual plans, KPIs and performance reviews; optimize coverage, capability, quality, and access.
• Commercial & contracting: Lead provider contracting, pricing/fee schedule negotiations, renewals, and performance tracking to achieve sustainable cost and service outcomes.
• Governance & risk control: Establish operating procedures and controls for provider fee management, pricing changes, exceptions, and provider performance/issue management.
• Operational change & systems: Sponsor process and system improvements (provider onboarding, panel management, fee updates, data quality, reporting) and lead transition/change initiatives.
• Partnership & stakeholders: Manage senior relationships with internal stakeholders and key providers; run engagement activities (reviews/forums) to strengthen partnerships.
• Wellness programme delivery: Deliver employee wellness initiatives (e.g., vaccinations, screenings, health education) through provider partnerships.
• Team leadership: Coach and develop team members; set clear priorities and accountability for outcomes.

To be successful you will need:

• Bachelor’s degree.
• Relevant medical provider network experience in medical insurance / health benefits.
• Strong negotiation, analytical and problem-solving skills; able to use data to drive decisions.
• Strong communication and stakeholder management at all levels, internally and with providers.
• Self-motivated, well-organized, strong ownership, able to work under pressure.
• Good command of written and spoken English and Chinese.
• Proficient in MS Office (Excel, PowerPoint).

HSBCLife2026