Manager Operations, Cards

GCB 5

We are currently seeking a high calibre professional to join our team as a Manager Operations, Cards

In this role you will:

• Plan and manage Cards and Loans Operations, monitor the performance of card and loans processes and ensure meeting business requirement and Key Performance Indicator.
• Manage the end-to-end settlement and reconciliation function for Credit and Debit Cards across multiple card schemes, ensuring robust governance, controls, and service delivery against agreed SLAs
• Monitor the settlement lifecycle, overseeing accurate processing, proactive break management, root-cause analysis, and timely closure; escalate material issues and drive preventative actions
• Review, challenge, and approve remedial accounting entries for settlement/reconciliation irregularities, ensuring compliance with Finance/Accounting policy and maintaining a strong audit trail
• Coordinate with Business and stakeholders to implement changes on services, products or system to comply with new regulatory requirements.
• Implement/Support business projects to improve E2E customer journeys and to achieve all key deliverables in agreed timeline.
• Act as subject matter experts in the responsible area.
• Maintain control standards and ensure operations are complying of Group Policies, Global Standards and regulatory requirements.
• Stay aware of changes in compliance, audit and Global Standards requirements, coordinate with business, audit and compliance teams to carry out the changes in system, procedures and communications to frontline and back office. Ensure GSC operates in accordance with the standards and procedures.
• Coordinate audit/control monitoring activities and react to comments and suggestions to minimize operational risks.
• Review operational flows and procedures, identify streamlining opportunities in order to drive better performances, enhance productivity and reduce costs. Ensure excellent customer service is delivered while meeting internal and external requirements.
• Review onshore and offshore resources and operational costs.

To be successful you will need:

• Experience across Cards and Loans operations and strong accounting fundamentals
• Self-motivated
• Good analytical, people management, communication and interpersonal skills
• Attentive to details and proficiency in handling exceptional case 

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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