Manager, Medical Services

We are currently seeking a high calibre professional to join our team as a Manager, Medical Services.

In this role you will:

1. Strategic Proposition Development

• Develop and execute long-term roadmaps for premium health offerings; integrate exclusive wellness services and health tech into wealth and core banking/insurance products
• Monitor health & wellness market trends to identify service upgrades and competitive edges
• Create proposition slides, value frameworks and business stories; present to internal leaders and medical partners to secure approval and resources
• Standardize positioning and packaging of all health services to match our luxury HNW brand positioning

2. Healthcare Partnership & Operations Management

• Manage partnerships with medical providers to guarantee consistent high-quality service delivery
• Oversee daily operation and performance of all health propositions against internal quality standards
• Drive full regulatory compliance for all new health service launches following local healthcare rules

3. Data-Driven Proposition Optimization

• Track core KPIs including campaign conversion, open rates and customer acquisition cost
• Leverage data insights to refine sales funnels and boost wellness service uptake among HNW clients
• Use Excel and PowerPoint to build performance dashboards, reports and presentation slides; regularly report project progress, risks and improvement plans to senior leadership and the executive committee
• Document successful project practices to build sustainable strategy, replicable service models and support wider rollout of health propositions

4. Cross-Stakeholder Alignment & HNW Experience Management

• Act as the liaison between banking, insurance and health teams: translate bank business targets into deliverable
• Lead cross-functional projects; pitch propositions via formal presentations to hit launch milestones
• Map the full customer journey from digital touchpoints to offline wellness centre visits; deliver private, premium, seamless experiences tailored to clients’ privacy and high-standard demands
• Resolve multi-party conflicts, regulatory hurdles and project roadblocks under tight timelines while managing stakeholder expectations
• Simplify complex clinical data and technical medical details into clear, actionable presentation materials to support decision-making

To be successful you will need:

• Bachelor’s degree or above in Business, Health Administration, Marketing or related fields; Master’s degree preferred
• Minimum 5 years in health strategy, premium medical management, finance health proposition development or cross-sector medical-finance projects; candidates with Hong Kong private healthcare or HNW banking experience prioritized
• Deep understanding of Hong Kong & Greater China premium healthcare market, health tech trends and HNW client health demands

Core Competencies & Key Skills

• Multi-project management: Handle multiple high-priority cross-team projects with strong planning, risk control and resource coordination skills
• Data analysis: Extract actionable business insights from data to upgrade services and drive growth
• Proposition & presentation skills: Build persuasive, professional decks to explain complex finance-health strategies to all levels of stakeholders
• Software skills: Advanced Excel (data analysis & KPI tracking) and PowerPoint (executive presentations); other visualization tools are a bonus
• Stakeholder communication: Fluent in English and Mandarin capable of negotiating and building long-term partnerships with bank and medical executives
• Cross-industry thinking: Balance clinical professionalism and commercial banking value to build differentiated health propositions
• Premium client focus: Capture unspoken needs of high-net-worth clients and refine luxury service journeys
• Resilience & problem-solving: Thrive in fast-paced environments, quickly resolve coordination conflicts and adapt to regulatory changes