Manager, Life Operations Initiatives

GCB 5

We are currently seeking a high calibre professional to join our team as an Manager, Life Operations Initiatives

In this role you will:

• Ensure effective process efficiency and sufficient control of overall policy administration and undertake other duties as may be required
• Maintain high quality service standard expected of the HSBC brand to foster long lasting client relationships
• Continuous supporting life operating systems improvement, procedures and processes streamlining
• Management oversight of outsourced policy administrative functions
• Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws.
• People management

To be successful you will need:

• Solid working experience in life policy administration or insurance operations
• Proven and progressive experience preferably incorporating business operations management principles (including service quality, business control and continuous improvement activities etc.)
• Excellent understanding of quality assurance, control, metrics and continuous improvement
• Strong analytical skills to understand to translate, simplify and prioritize the requirement as well as root cause analysis for remedial actions / preventive measures.
• Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organization.
• Understand and interpret complex business and Hong Kong Insurance requirements (including regulatory requirements)
• Ability to work within an environment of different cultures.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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