Learning and Development Manager, Insurance Academy - HSBC Life

GCB 5

We are currently seeking a high calibre professional to join our team as a Learning and Development Manager, Insurance Academy - HSBC Life.

In this role you will:

• Design and develop engaging learning solutions for multiple sales channels, including Retail Banking and Wealth, Commercial Banking, Private Banking, and Brokers, tailoring content to each audience’s needs.
• Deliver high-impact training across product knowledge, sales process, and selling skills, including accreditation support to help life insurance sales build capability and progress their careers.
• Plan and facilitate workshops with internal and external subject matter experts, ensuring frontline teams stay current on market insights, regulatory/industry updates, and core insurance expertise.
•  Collaborate with Group Learning and senior stakeholders to shape and manage the end-to-end training agenda and key projects across all channels, providing strategic input into learning content for customer-facing and internal development events.

To be successful you will need:

• University Graduate
• Excellent written and verbal communication, with strong presentation/facilitation skills.
• Fluent in English and Mandarin is strongly preferred
• Strong stakeholder and project management skills; able to run multiple workstreams and deliver to tight timelines
• Strong sales insight—able to translate frontline needs, customer conversations, and performance data into practical training initiatives.
• Energetic, creative, and resilient—thrives in a fast-paced environment and brings fresh ideas to engage learners
• Knowledge of life insurance and financial planning, frontline insurance sales/ distribution exposure especially in retail banking/ corporate banking/ private banking would be a strong advantage
• Experience in banking/financial services training, sales coaching, or distribution support would be a strong advantage

HSBCLife2026

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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