Head of Wealth Insurance Distribution

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.

At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as Head of Wealth Insurance Distribution and Academy.

Job Profile

The Head of RBW Wealth Insurance Distribution is a senior leadership role within HSBC Life Hong Kong (INHK) and a key business driver for International Wealth and Premier Banking (IWPB) Insurance. Reporting to the Chief Distribution Officer (CDO), the role is integral to INHK’s bancassurance distribution model and serves as the primary point of contact for the Bank’s Retail Banking & Wealth (RBW) channel. The role holder will lead a team of Business Development Managers and supporting resources to build a future-ready distribution model, working closely with RBW channel owners (including Retail Distribution) and INHK stakeholders such as Product, Medical & Health, Underwriting, Operations, and Second Line of Defence functions to deliver sustainable growth and fair customer outcomes.

Principal Accountabilities

• Drive sustainable and profitable RBW wealth insurance growth, market share / penetration and achievement against FRP and other targets while effectively deliver fair customer outcomes / experiences, manage financial and non-financial risk, and uphold highest standard in audit, legal and regulatory requirements / compliance
• Proactively develop, direct and enhance INHK customer-centric strategy, sales journeys and initiatives, by channelling frontline / customer / business stakeholders voices / requests into tangible improvements, building innovative distribution model to expand business opportunities and deepen product penetration etc.
• Lead the design and continuous improvement of RBW wealth insurance sales processes, ensuring they’re customer-centric, streamlined and efficient while fully compliant with all regulatory, audit and internal governance requirements.
• Oversee distribution process governance across all channels, ensuring controls and documentation up to date with the latest regulatory requirements, partnering with Compliance/Risk/Legal and Operations to implement changes, monitor adherence and remediate gaps.
• Lead the Business Development Manager team to drive retail personal business performance by identifying growth opportunities and boosting salesforce productivity through tailored coaching (including pre-/post-case and joint-call support), new-joiner activation and structured onboarding, while fostering a sales-excellence culture via timely market insights and new product updates to maximise people value.

Qualifications

• 10+ years of senior leadership and people management experiences and capabilities in the insurance / banking / financial industry and reputable large organizations
• Strong strategic mindset to capture opportunities and navigate complexities in a highly competitive environment, to sustain INHK market leadership
• Extensive knowledge of bancassurance business, retail customer segments and latest industry developments, to proactively identify sensitivities / risks, come up with tangible solutions
• Relentlessly committed with vision and passion to drive effective and innovative distribution strategy and people initiatives that underpin it
• Proven track record to build trust with and influence senior stakeholder groups to achieve desired outcome
• Experienced in developing and motivating a high performing, resilient and agile team to take actions
• University Degree in Business / Finance or other relevant disciplines/qualifications. Proficiency in Cantonese, English and Mandarin

Opening up a world of opportunity. 
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Issued by The Hongkong and Shanghai Banking Corporation Limited