Head of Digital Delivery, HK

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Hong Kong Technology comprises 3,000+ employees globally, primarily based in the hub locations of Hong Kong, our Strategic Development Centres in Guangzhou and Xi’an (China). Tech professionals work in partnership with the business who rely on us for delivering innovative, robust, stable platforms to enable their investment, and financial solutions for clients.

We are currently seeking a high caliber professional to join our team as Head of Digital Delivery, HK.

Role purpose

The Head of Digital Delivery, HK leads the end-to-end delivery of the HK digital change agenda—turning strategy into measurable outcomes for customers, colleagues, and the business. This role owns delivery governance, cross-functional coordination, stakeholder communication, and benefit realisation across complex change portfolios.

Key responsibilities

Digital delivery leadership

• Lead delivery for the HK Business digital portfolio (multiple workstreams/programmes), ensuring outcomes are aligned to business strategy and customer needs.
• Establish and run a robust delivery operating model: prioritisation, sequencing, funding alignment, dependency management, and benefits tracking.
• Drive consistent delivery discipline (plan, build, test, release, stabilise), balancing speed with control.

Governance, risk and controls

• Ensure delivery meets HSBC governance expectations, including change governance, operational resilience, third-party risk (where applicable), and appropriate audit trails.
• Proactively identify delivery risks/issues and drive mitigations with clear ownership, escalation, and resolution paths.
• Partner closely with Risk/Compliance/Legal to embed controls “by design” and ensure adherence to regulatory expectations in Hong Kong.

Stakeholder and senior leadership management

• Act as a senior interface with HK Business leadership and regional/global partners to align priorities, manage trade-offs, and secure decisions quickly.
• Present clear delivery updates to governance forums: progress, risks, dependencies, financials, and benefits realisation.

People and capability

• Lead, coach, and develop a multi-disciplinary delivery organisation (e.g., Delivery Leads, Scrum Masters, Project Managers, Business Analysts).
• Build a culture of accountability, transparency, continuous improvement, and psychological safety.
• Strengthen delivery capability through standards, tooling, training, and talent planning.

Execution excellence & continuous improvement

• Improve time-to-market, predictability, and quality via pragmatic agile/lean practices and data-driven delivery metrics.

Champion customer-centric delivery—ensuring solutions improve journeys and colleague experience, not just process steps.

Experience and skills

- Strong background in technology transformation, digital delivery, or enterprise programme management.

- Proven experience leading complex, multi-stream programmes in large organisations.

- Experience with governance, financial control, vendor management, and executive communication.

- Familiarity with agile, hybrid, or waterfall delivery approaches.

- Strong leadership, problem-solving, and influencing skills

Requirements

• Ideally an advanced degree holder/MBA with experience and proven track record to influence /manage functionally and work independently
• Extensive business experience
• Strong and developed leadership skills
• Excellent team player with strong interpersonal skills
• Highly-developed negotiation skills with the ability to influence across the matrix
• Keen understanding of key strategic trends
• Strong customer focus and effective in managing business relationships
• Ability to drive meaningful business development and change
• Strong decision maker
• Strong management of Operational, Financial crime and Cyber Risk
• Ability to operate effectively in a highly matrix environment
• Strong drive for innovation and digital agenda
• Strong commercial sense and ability to reconcile complex details into organized simple views
• Ability to work in a multi country, culturally diverse and time-zone separated management role
• Good communications skills and ability to motivate and communicate at all levels of the organization

Opening up a world of opportunity
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