Director, Business Advisory (Retail Banking) - HK Business

GCB 4 

We are currently seeking a high calibre professional to join our team as a Director, Business Advisory (Retail Banking).

In this role you will:

1) Business ownership & change leadership

• Lead the business workstream for the core banking upgrade (deposits/current accounts, fees & interest, customer/account servicing, statements, mortgage, payments impacts, product parameters).
• Define business outcomes, success measures plan
• Run governance routines for the business side: decision logs, RAID, sign-offs, and stakeholder updates.

2) Requirements, scope & process design

• Elicit and document business requirements (functional and non-functional) and translate them into delivery-ready artefacts (epics/features/user stories, acceptance criteria).
• Ensure the smooth handshake of new system with other  under development retail product platform (i.e. Credit Card)

3) Stakeholder management (Retail + Ops + Risk)

• Coordinate across Product, Channels, Operations, Finance, Risk, Compliance, Legal, Data, and Customer Experience.
• Facilitate workshops and decision forums; resolve conflicts on scope, priorities, and customer/operational trade-offs.
• Ensure alignment with customer journeys and servicing models—because a “small parameter change” can turn into 10,000 customer calls.

4) Data, migration & cutover readiness (business-facing)

• Partner with data and migration teams to define business data mapping expectations (product codes, account types, customer attributes, balances, rates).
• Define business validation approach for migration (reconciliation rules, sampling, exception handling, sign-off thresholds).
• Support cutover planning: business readiness checklists, communications, operational contingencies etc.

5) Testing & quality

• UAT strategy for the business: scenarios, coverage, traceability to requirements, entry/exit criteria.
• Lead defect triage from a business impact perspective (severity, customer risk, workaround).
• Support end-to-end testing across dependent systems (channels, payments, GL, fraud/AML, reporting).

6) Regulatory, risk & controls

• Ensure business design meets regulatory and conduct obligations (customer communications, fees/interest transparency, servicing fairness).
• Identify control impacts (reconciliations, audit trails, approvals, access, segregation of duties).
• Support risk assessments, operational risk sign-offs, and audit evidence collection.

7) Adoption, comms & training

• Produce change impacts, SOP updates, training requirements, and materials for frontline.
• Plan business communications (internal and customer-facing where needed) with clear timing and ownership.
• Track adoption and post-go-live performance; manage  backlog and continuous improvements.

To be successful you will need:

• 15+ years in business consulting / IT Development on Core Banking
• Proven delivery on core banking implementation/upgrade or major ledger/platform upgrades.
• Strong knowledge of retail banking products and servicing operations (accounts, interest/fees, postings, statements, limits, dormancy, complaints, operational processes).
• Experience leading UAT and business readiness for large-scale transformation with high operational risk.
• With right to work in Macau is an advantage
• Requirements engineering, process design, facilitation, and stakeholder management.
• Strong risk mindset: understands controls, auditability, and “what can go wrong” in production.
• Analytical capability (data validation, reconciliations, understanding posting/GL impacts).
• Degree or equivalent experience.

Opening up a world of opportunity
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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