Client Manager, Client Management

We are currently seeking a high calibre professional to join our team as a Client Manager, Client Management

In this role you will:

Managing, owning and handling the new trade account opening, HSBCnet– Internet Trade Services (ITS) module: post-sales support, and developing and presenting Trade Academy, customer focused training 

• Delivers AMH ’s Global Trade Solutions (GTS) CM strategy and operating model, aligned with the global GTS CM target operating model 

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions 

• Handle, own and resolve clients’ queries, issues and complaints relating to trade account opening, HSBCnet – ITS module and Trade Academy 

• Coordinate with Transaction Services staff, Sales, and RMs and other internal / external staff for service performance and issues 

• Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning 
• Provide supply chain and traditional trade related expert inputs to the clients and internal  

To be successful you will need:

• A Bachelor degree preferable in business or related area 

• Strong experience in customer service-oriented roles 

• Good knowledge of traditional trade products, account opening, and banking facilities 

• Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business stakeholders 

• Ability to work independently and make sound business decisions using good judgment and business sense 

• Ability to plan and prioritize effectively with good analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables and business opportunities 

• Strong spoken and written English with fluency in Cantonese is preferred