Chief Control Office, Manager Operational Resilience

GCB 5

In this role you will: 

• Act as the senior contact for third party risk and third party operational resilience across the Hong Kong entity; promote consistent execution within HSBC’s risk appetite.
• Line manage, coach and develop one direct report; set clear objectives and ensure high-quality delivery.
• Partner with engagement risk owners/managers, control owners, business service owners and risk stewards to deliver third party risk and control enhancements.
• Translate policy into pragmatic actions (steps, timelines, evidence expectations) and drive timely completion through active follow-up.
• Support engagement managers to secure required approvals across onboarding and lifecycle management; ensure pre-contract risk activities are completed before contract execution (or an approved risk acceptance is in place).
• Ensure risk/materiality assessments and control tasks are accurate, evidenced, and maintain a clear audit trail; challenge outputs and drive rework where inputs/evidence are insufficient or inconsistent.
• Review and challenge risk acceptance requests to ensure appropriate documentation and routing for approval (does not approve risk acceptances).
• Ensure issues/breaches are escalated appropriately, remediation plans agreed, and progress tracked to closure; identify opportunities for control rationalisation and cost reduction while maintaining effective coverage.
• Lead oversight of third-party mapping for Operational Resilience for Critical Operations/Important Business Services (including subcontractors and internal delivery services), aligned to the HSBC Operational Resilience Framework and HKMA SPM OR-2; ensure mapping artefacts/handbooks are complete and audit-ready.
• Lead and/or contribute to third party operational resilience vulnerability assessments (including non-traditional third parties); set clear accountability, prioritise issues using consistent decision criteria, and coordinate supplier communications to minimise duplication across markets.

To be successful you will need: 

• Bachelor’s degree in Business Administration, Risk Management, Finance, Technology, or a related subject (or equivalent experience).
• 5+ years’ experience in third party risk management, operational risk, operational resilience, procurement risk, technology risk, or related fields—ideally within a global bank/financial institution; Third Party Risk Management and/or Operational Resilience experience strongly preferred.
• Demonstrable experience leading cross-functional activities and delivering outcomes through influence across multiple stakeholder groups, working across cultures and within a complex matrix structure.
• Strong understanding of risk management principles, third party risk management, operational resilience (including supply chain mapping and vulnerability assessment), and HKMA SPM OR-2 compliance requirements.
• Strong analytical and problem-solving skills, including identifying control gaps, assessing evidence quality, and recommending pragmatic remediation.
• Strong planning and project management skills.
• Excellent written and verbal communication skills in English and Cantonese, with the ability to convey complex concepts to varied stakeholders.
• Assertive, proactive and able to work independently and in a team to manage multiple priorities, collaborate across teams, and challenge constructively.
• Able to deal with uncertainty and changing circumstances (interdependencies, opportunities or risks).
• Proficient in Microsoft Office and familiar with risk/third party management and process mapping tools.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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