Cashier I

In this role you will:

• To demonstrate the ability to be efficient and effective with time
• To supervise the activities of the cash section and to monitor the balancing of cash total
• To establish good rapport and relationship with customers, handle their requests and enquiries skilfully
• To take personal accountability for decisions, actions, and risk mitigation, solving customers’ problems
• To address customers’ dissatisfaction and provide alternatives or solutions in accordance with Customer Response Handling Guideline
• To provide support to Customer Service Manager as and when required
• To perform other branch operational duties as assigned after banking hours
• To assist other team members to accomplish their works and keep the team on track
• To be the dual controller of cash in the branch and to open and lock up the safe
• To supervise, count, sort and prepare cash which are to be delivered to and from Main Treasury and to monitor and estimate branch cash supply

To be successful you will need:

• University graduate or Associate degree / Higher diploma / HKCEE / HKDSE holders with passes in Chinese, English, Mathematics
• Retail banking experience, with knowledge of general banking products and branch support experience
• Possess solid banking experience in cash handling and branch operations
• Self-motivated and able to work independently
• Attentive to detail and strong problem-solving skills
• Adequate customer service orientation and experience
• Good understanding of branch operations, policies, procedures, practices, rules and sales compliance requirements
• Good interpersonal skills
• Good written and verbal communication skills, fluent in English, Cantonese and Putonghua