Case Manager

We are currently seeking a high calibre professional to join our team as a Case Manager.

In this role you will:

• Deliver end-to-end case management service for the new applications in accordance with underwriting, compliance, regulatory and Group requirements and the agreed service lead time.
• Process cases in accurate, effective & timely manner.
• Ensure proper and complete documentation is filed in the internal record with good quality.
• Work closely with stakeholders in order to support channels to achieve sales targets.
• Consistently and accurately provide the updated case information to all key stakeholders.
• Handle case enquires from sales staff and stakeholders in professional manner.
• Handle and resolve the problem cases skillfully and independently.
• Support ad-hoc tasks, projects and cross channel duties as assigned by Team Leader.

To be successful you will need:

• University Degree
• Relevant case management and/or new business operation experience
• Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus
• Having positive and mature attitude and able to meet tight deadlines in the fast-paced and every changing environment
• Able to work independently for tasks assigned
• Performance driven and results focused
• Fluent in both written and spoken English and Cantonese (knowing Mandarin is a plus)