Business QA Lead - International Wealth and Premier Banking

We are currently seeking a high calibre professional to join our team as a Business QA Lead.

In this role you will: 

• Test Planning and Preparation: Create detailed test plans, define test cases/scenarios based on business requirements, estimate resources, and identify data/environment needs.
• Test Execution and Reporting: Oversee test case execution, document results, and present test summary reports to stakeholders for transparency.
• Defect Management: Identify and track defects, manage resolution processes, and collaborate with development teams to ensure high-quality deliverables.
• Team Coordination and Mentorship: Lead QA team activities, provide coaching, and mentor junior members to support professional growth.
• Process Improvement: Continuously refine testing processes, improve efficiency, and implement lessons learned from retrospectives.
• Industry Trends and Tools: Stay updated on testing trends, adopt new tools/methodologies, and promote standardized testing practices.
• Cross-Functional Collaboration: Partner with software delivery, marketing, and operational teams to ensure alignment and smooth project execution.
• Stakeholder Communication: Deliver project updates, escalate issues, and maintain strong relationships with stakeholders to ensure project success. 

To be successful you will need: 

• Industry Experience: Prior experience in the banking or financial industry is preferred, along with a solid understanding of the testing process.
• Technical and Digital Knowledge: Competent knowledge of digital channels (web and mobile), Agile methodology, and awareness of technology trends and customer experience.
• Analytical and Decision-Making Skills: Ability to influence and challenge product requirements, assess the significance of defects, and ensure customer needs are met.
• Communication Skills: Strong written and verbal communication skills to explain complex issues clearly and effectively. 
• Relationship Management: Strong skills in managing internal and external stakeholders with competing priorities, fostering collaboration and support.
• Team Collaboration: A highly collaborative team player who values and respects the roles of others while contributing specialized expertise.
• Self-Motivation and Innovation: Enthusiastic, self-motivated, and capable of approaching tasks creatively or implementing new methods to achieve objectives.
• Language and Qualifications: Fluent in English, Cantonese, and Mandarin; ISTQB qualification is desirable but not essential. 

Issued by The Hongkong and Shanghai Banking Corporation Limited. 

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