Assistant Manager, Medical Services
Brand:
HSBC
Area of Interest:
Insurance
Location:
Kowloon City, Kowloon, HK
Work style:
Hybrid Worker
Date:
21 Oct 2025
In this role you will
- Responsible for processing pre-approval requests for various medical services including outpatient, inpatient, physiotherapy, laboratory, and imaging services
- Handle complex and high-cost cases which may include managing long-term illnesses such as cancer cases, ensuring these are handled sensitively and efficiently
- Provide focused attention to sensitive cases, ensuring alignment with healthcare needs, organizational policies, and patient welfare
- Contribute to the design and improvement of platforms used for pre-approval services, ensuring they are user-friendly and operationally efficient
- Oversee administrative tasks related to pre-approval services, such as streamlining processes and maintaining accurate documentation
- Develop and deliver training programs for new and existing staff to ensure they are proficient in pre-approval processes and stay updated on policy changes
To be successful you will need
- Bachelor’s degree in Insurance, Business Administration, Nursing, or a related field
- Prior experience in customer service, insurance, or the medical industry
- Experience in handling medical pre-approvals is a strong advantage
- Collaborative team player with a positive attitude and a growth mindset
- Strong communication skills in both written and spoken English and Chinese
- Holder of IIQE, CII, or ANZIIF qualifications will be a significant advantage
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.