ASSISTANT MANAGER FRAUD OPERATIONS INVESTIGATIONS

Principal Responsibilities

In this role you will:

•    Liaise with law enforcement agencies and conduct follow up actions (e.g. account analysis, contact customers) in response to their requests  
•    Investigate fraud cases and compile investigation reports to provide findings and identify potential control weaknesses, ensuring all regulatory, management and high level reports, presentations and documents are accurate, properly scoped and completed within established time frames
•    Review operational or control issues, determine and present the optimal options for resolution
•    Operate within a systemic capability to refer investigative findings and recommendations to other parts of the firm for follow-on action to mitigate the identified fraud risk, track the response, and ensure appropriate governance
•    Provide the subject matter expertise necessary to inform the work of other parts of Fraud, including but not limited to innovations in analytics, identification of typologies, policies and procedures, the engagement strategy, training, and a potentially more effective and efficient regulatory landscape
•    Perform other duties as assigned by line manager

Requirements

To be successful you will need:

•    University degree in a relevant discipline, or a professional qualification
•    Solid experience in fraud operations/ fraud risks/ investigations or relevant disciplines
•    Strong communication skills to drive the team to meet increasing demand and objectives
•    Proven ability to work with senior stakeholders and business sponsors
•    Able to think laterally and take a pragmatic approach, when necessary, to issue resolution
•    Ability to exercise sound judgment in decision making practices
•    Able to cope with pressure and tight deadlines
•    Must possess effective presentation, reporting compiling, interpersonal, negotiation, communication and analytical skills

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.