Vice President - Transaction Services

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Vice President - Transaction Services  

• Loan Administration business under Transaction Services provides lending services across a wide range of complex products such as Credit & Lending, Leveraged Acquisition Finance, Structured Finance, Aviation & Maritime Finance, Real Estate Finance, Project Export Finance etc through bilateral and syndicated loans. The team also manages Standby Letter of Credits, Held for Sale Transaction, Funded participation, Risk Participant / Non-Payment Insurance etc. Our proposition enables clients to pursue international capital market activities through movements of cash, protect the rights of interested parties and we assist our colleagues to meet client requirements. The team authorizes/validate/monitor and ensures the processing and administration of all types of complex loans where HSBC acts as the lender. The process includes servicing a deal, as well as gaining exposure to a variety of syndicated facility types. Loan Administration business management team is responsible for reconciliation, static data maintenance, user access management and call-backs.

In this role, you will:

Principal Accountabilities and Responsibilities: Extending strategic support to post approval lending process for a region/market. Establish and maintain effective relationship with customer, business areas, and identify areas of service improvements. Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team. Recognize, reward, and set high internal service excellence benchmarks to ensure customer satisfaction. Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. Contribution towards sustainable savings in relation to Process Efficiencies. Supporting each global product on a regional basis by function or market. Plan and enhance standardization of processes by adopting strategic comprehensive approach and share the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies. Job holder is expected to monitor daily BAU deliverables and ensure quality & timeliness is being met as per agreed PLA.

Leadership & Teamwork: Responsible for increasing the team’s productivity and efficiency through various process improvement initiatives. Responsible for coordinating and implementation of process improvement initiatives; deliver process training to build a strong bench of technically strong cross trained team members. Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience, reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’. Strike balance among task, team and individual to inspire and influence staff to bring out their best. Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner. Create an environment where skills and knowledge are openly shared to achieve department and business goals. Ensure performance management scheme is implemented in line with procedures across sections consistently.

To be successful you will:

• Degree in finance and accounting and/or related qualifications and/or relevant work experience. Excellent knowledge in accounting principles and fundamentals of accounting. Basic knowledge of lending, syndication and Financial Instruments. Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting. Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service legal agreements. Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide support to the teams. Experience of successfully managing and developing a team/Individuals in previous role. Evidence of process management skills with an ability to initiate & drive process improvements. Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads. Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any). Responsible for the implementation of Group Compliance Policy as is applicable to this role. High and increasing awareness required across single or multiple products / single or multiple regions / single or multiple jurisdiction due to following: (AML/SANCTIONS/CASS/FATCA). The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators/SMEs to achieve target KPIs. The role will demand a daily balance of delivering an excellent client service within the standard model of promoting continuous improvement of processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies. The major challenge for this role is to continuously manage deliveries within the specified time limit with minimum or no errors.
• 10 years of relevant experience for an internal Candidate, 12 + years of experience for an external candidate. Must with strong knowledge of credit products in banking, post approval, lending docs, loan processing.
• Excellent verbal & written communication skills. Strong negotiation & persuasive skills. Compliance & CCO based on Grade complexity of loans managed by role is decided by global service delivery line management based on experience and performance. High level variation and specific manual processes required by Product/System/Client/jurisdiction
• To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective.
• Be adherent to the audit standards of the group and compliant to all the policies and procedures. Driving awareness within team of any new policy, procedures or code that needs adherence. Ensure completion of all mandatory training on time. Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans. Plan for effective cross training within the team, taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements, and striking a balance among them. Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition). To smoothen the impact of erratic workflows through effective capacity planning, leave management and prioritization. To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms. MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales. Good knowledge of the HSBC Group – organization, culture & policies.

You’ll achieve more at HSBC 

www.hsbc.com/careers 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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