Manager - Trustee and Fiduciary Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of Manager - Trustee and Fiduciary Services.

In this role, you will:

• Build and maintain strong knowledge of fiduciary administrative tasks, staying current with onshore jurisdiction procedure changes.
• Design and analyse MI requirements and tracking mechanisms to reflect current activities and measure team performance accurately.
• Ensure business data requirements are completed correctly, with statistics/reports/returns delivered to management within agreed timelines.
• Drive process standardisation by sharing best practices to improve cost effectiveness and operational efficiency.
• Set, monitor, and achieve productivity and quality targets to optimise resourcing and meet customer SLAs.
• Lead customer-centric quality campaigns, proactively identifying issues, resolving root causes, and preventing recurrence through corrective actions.
• Act as the first escalation point for business partners, maintaining strong relationships and identifying service improvement opportunities.
• Ensure client packs/valuations are delivered on time and to quality standards, with additional focus on priority/strategic clients.
• Strengthen operational controls by establishing checkpoints, reviewing exceptions/errors, implementing procedural changes, and completing risk assessments/BCP reviews.
• Maintain HSBC control standards by implementing audit/regulatory actions promptly, ensuring procedures are followed, resolving complex queries, and supporting AVP/senior admin duties (work allocation strategies, peer checking, training, and succession/cross-training).

To be successful, you will:

• Bachelor’s degree in Accounting or a recognised accounting/finance qualification; additional industry certifications preferred.
• 3–5 years’ relevant Funds Administration/Fund Accounting experience.
• Strong understanding of the end-to-end Fund Accounting model, including NAV calculation and GAV–NAV activities.
• Complete understanding of the Trade Life Cycle and how it impacts fund operations.
• Excellent knowledge of Capital Markets and a broad range of financial instruments, including derivatives.
• Strong accounting fundamentals and expert-level accounting knowledge, including NAV reconciliation.
• Proven ability to monitor, manage, and deliver against operational goals and deadlines with effective time management and multitasking.
• High attention to detail with strong analytical skills to identify issues and drive accurate outcomes.
• Ability to update, manage, and analyse MI (Management Information) to support performance tracking and decision-making.
• Strong communication and stakeholder management skills, able to build effective cross-department/jurisdiction relationships; experience in A&V/IFS/GTFS and strong MS Office skills are advantageous, with behaviours aligned to HSBC values.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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