Manager - Decision Science

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Decision Science 

Business; Risk and Compliance

Principal responsibilities

The Loss Forecasting team at GAC is required to support various Regional & Group requirements (including Annual Operating Plan, Latest Estimate and monthly LIC re-forecasting exercises, IMR Audits etc.) across retail businesses in HSBC. This role involves close co-ordination with the in-country risk teams in LAM region, Regional Risk teams, Group Risk, Finance & Operations teams to ensure smooth and hassle-free delivery.

The role involves smooth execution of monthly deliverables and ad-hoc request related to the Retail portfolios in LAM. It includes overseeing, executing and enhancing the monthly LIC re-forecasting process. LIC forecasting is essential to provide a reasonable view to the senior management on the future losses and allows them to take informed management decision(s) related to Risk Appetite maintenance and Operational planning. The requirements include (but not limited to):

Highlight the upcoming risk to the in-country risk teams and support Regional forums with ad-hoc/deep dive analysis on the portfolio performance and forecast, as and when required. It includes managing the relationship & expectations of the senior stakeholders across LAM sites and closely collaborating with the in-country colleagues from retail sub functions/teams including Risk, Finance, Business and Data Management.

Support, execute and enhance the Annual Operating Plan, in terms of the LIC projections, for all Retail portfolios in LAM.

From compliance perspective, the incumbent is responsible for ensuring compliance with the FIM guidelines and should be able to drive management actions, in case of gaps. This includes appropriate reviews and sign-offs from relevant authorities at Group & Regional level on the processes and methodologies. Also, it includes interacting with the internal/external auditors and addressing Auditors/SOX/CRRI findings and requirements, if any.

Conceptualize, design and implement QA/QC framework for identified processes and ensures best output quality and constant improvement.

Includes overseeing, executing and enhancing the monthly LIC re-forecasting process.

Ensure adherence with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, Regulatory guidelines etc.) and business standards as applicable to the role. Take timely action on Audit findings and should be able to demonstrate compliance with Internal controls

Projects & Analysis

• Responsible for end-to-end project management, should ensure productivity and output from the team fall in line with the stated SLAs for all projects

• Manage relationship with key stakeholders in the Business (Onshore and Offshore) to build confidence in team

• Responsible for conceptualizing, designing and implementing QA/QC framework for identified processes and ensures adherence and constant improvement.

• See the 'bigger picture' and be able to understand the impact of various strategies, policies and events or stress factors on LIC.

• Be well conversant with FIM guidelines of Risk classification and be able to assess the gaps

Service Delivery

• Ensure delivery of high quality analytical solutions for the existing clients / engagements. 

• Support to develop a consulting culture within team that seeks out opportunities to expand & deepen relationships with existing clients

• Coordinate & Partner with various functions like Collections, Finance, Strategy, CVM to create an interactive environment of information and feedback sharing and identifying risks & opportunities for the business

• Ensure customer satisfaction on all deliverables 

• Translate key analytical solutions as generic and re-deployable across regions / countries

Operational Effectiveness & Control

• Ensure team’s business delivery, system accesses, enforcement of compliance & business policies and people performance

• Keep governance as a point of focus in all activities and religiously follow guidelines without any slippage. This includes detailed documentation of all Models, Covered Methodologies & processes.

Leadership & Teamwork

• Develop and maintain relationships and work well with all levels of management.

• Develop a clear understanding of the business goals and drive the team accordingly

• Inspire trust & credibility among team members, business clients and other stakeholders through highest level of personal integrity, and ethical behavior 

• Support to develop a culture committed to the delivery of outstanding customer service and healthy, open, transparent, honest team environment.

• Supports diversity and adapts style and language according to the demands of the situation.

• Encourages the sharing of knowledge and information across teams and leverages from experience and learning from others

• Ability to influence and negotiate across all levels for a mutually positive outcome

• Collaborates well across different functional areas

• Master’s degree in mathematics/ statistics/ economics/Finance or equivalent streams

• 7 or more years of relevant analytics experience in statistical analysis or equivalent

• Prior experience in Credit Risk Analytics, Risk Management and understanding about statistical models

• Understanding of regulatory implications and relevance 

• Understanding of Retail banking and related products

• Good theoretical and practical knowledge of tools [SAS, Python, Qliksense, MS Office, VBA etc.] & statistics

• Good organizational, analytical, problem-solving and verbal and written communication skills

• Highly focused on project delivery, attention to detail

• Excellent written and verbal communication skills

• Strong collaborative, influencing and team building skills

• Strong analytical and problem solving skills, open minded, flexible, pragmatic

• Good estimating and planning skills

• Ability to work in cross-functional teams. Strong interpersonal skills and drive for success

• Willing to work with colleagues in other areas/time zones, where appropriate

You’ll achieve more when you join HSBC.

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