Manager,Regional Collections Analytics

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Regional Collections Analytics

In this role, you will:

• Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, SLA work and operation cost in tandem for efficiency. Prepare workforce and capacity summary for management reviews.
• Act as an SME/consultant on analytical solutioning for the business problem at hand for multiple businesses/regions. Data management and governance using state-of-the-art methods.
• Create new tools and methodologies and develop recommendations to solve complex analytical problems using various techniques including ML and AI.
• Ensure adherence with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.

• Closely interact with the FCS Operations teams from GSC sites and FCS Regions to understand the analytical requirements with minimal handholding and support analytical plan/approach independently to build analytical solutions.
• Ability to articulate complex analytical findings clearly and concisely to both technical and non-technical audiences, fostering strong relationships with cross-functional teams
• Strong analytical mindset with the ability to critically evaluate information, question assumptions, and continuously seek out new learning opportunities and innovative approaches.
• A self-starter with a strong sense of ownership over projects and outcomes, consistently identifying opportunities for improvement and driving initiatives forward.

To be successful, you will:

• At least 1-7 years of relevant hands-on experience in Data Analytics / Operation analytics/ Work-force management/ Capacity Planning / Statistical Modelling & Machine Learning / Visualization & Dashboarding / Java - Web Development / DevOps Tools
• Strong understanding of data management principles, data governance, and data quality best practices.
• Proven ability to work with large, complex datasets from various sources.
• Experience in data extraction, transformation, and loading (ETL) processes.
• Strong programming skills in at least two of the following: SAS, Python, R, SQL, Alteryx, Java - Spring Boot, ReactJS, Tableau, Qlik, Looker, Power BI, or similar platforms (Specific to the role). Exposure to best coding practices and optimization techniques
• Hands-on experience with cloud platforms (e.g., Google Cloud Platform (GCP), AWS, Azure) and/or big data ecosystems (e.g., Hadoop).
• Proficiency with GCP tools like DataProc, BigQuery or similar technologies on other platforms.
• Experience with distributed computing frameworks such as Spark and Hive SQL (Good to have)

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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