VP GTS Client Implementation

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.

We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.

Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.

We are currently seeking an experienced professional to join this team for the role of VP GTS Client Implementation

Responsibilities:

The role holder is responsible includes the following, but not limited to:

• Ensures products and services are delivered in a coordinated and timely manner to realize revenue.
• Develop project plan and maintain support documentation to ensure implementation occurs in line with time, budget, and quality expectations.
• Manages complex implementations and contact points to ensure the successful client implementation of GTS solutions.
• Manages coordination with stakeholders (including RMs, Product, Sales Managers, local implementation staff, Client Service Centers, Compliance etc.) to deliver the solutions within the earliest possible time, enhance productivity and sustain high quality client-centric service culture.
• Ensures that the Implementation and Post-Implementation processes are delivered on the objectives of the Bank and are best-in-class.
• Provides consultancy advice to clients to maximize the benefits of our GTS solutions and to strengthen client Relationships.
• Ensures that the Implementation and Post-Implementation is aligned with governing policy and procedure.
• Monitor the performance of the products (ITS, Receivable Finance and Supply Chain Financing).
• Monitor GTS transaction and ensure the transactions are processed as expected by Customers.
• Provide report to Clients and internal stakeholder on regular/ ad hoc.
• Manages, develop, and localizes Regional standard implementation function that is aligned with local regulation.
• Maintains required documentation/manuals to work towards standardizing implementation processes.
• Ensure Credit/Risk recommendations, KYC Procedures and other GTS Procedures Guidelines / Manuals are implemented and adhered to.
• Supports Sales and RMs (when required) during the bidding process.

To be successful in this role, you should meet the following requirements:

• Knowledge of Supply Chain and Receivables Finance will be an added advantage
• Knowledge of electronic platforms such as HSBCnet
• Strong project management skills and ability to work with stakeholders in different location to drive outcomes
• Excellent interpersonal skills, including verbal and written communications
• Demonstrated ability to multitask and work independently, as well as work collaboratively with other teams
• Demonstrated problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and apply sound business and technical knowledge
• Capable of comprehending, managing, and implementing complex systems, processes and initiatives
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

You’ll achieve more at HSBC

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