Staff Account Servicing and Maintenance

Some careers shine brighter than others. 

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Within International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. The International Wealth and Premier Banking Chief Operating Office support the business to deliver exceptional customer journeys and increase efficiency across our global network. We support the business through effective governance, financial and risk management, transformation, and operational management, ensuring that all International Wealth and Premier Banking business units and markets have the right capabilities and procedures to compete effectively and grow safely. We work in an agile manner and at pace, partnering with teams in Technology and Digital Business Services to bring innovative, digital-first solutions to our customers.

We are currently seeking an experienced professional to join this team in the role of Staff Account Servicing and Maintenance

Responsibilities:

• Accurately verifies, analyzes and process data mining and data generation on card delivery tracking and card system, 
• Manage incoming and outgoing physical card from and to courier vendor, and process returned card from courier. 
• Follow up to internal and external parties to ensure card delivered, any incoming request and/or complaint from customer are properly processed within specific timeline and according to Card Delivery DIM.
• Reconcile total of cards as listed in the embossing file against embossed card report, card delivery report from vendor, card destruction report, up to invoicing MI to ensure all cards are accounted for with no discrepancy. 
• Send notification to cardholder on delivery progress/results via SMS.

To be successful in this role, you should meet the following requirements:

• Thorough knowledge of MS Office applications (Coding and automation will be highly preference)
• Understanding of basic accounting rules, knowledge of HSBC Products in general and credit card products in particular.
• Strong growth mindset, communication, interpersonal and analytical skills
• Good command of written and spoken English.
• Able to create and maintain good relationships with internal and external customers.
• Able to work both in team and individually.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at recruitment.hrd@hsbc.co.id at the time of your application, so that we can support you through your recruitment journey.