Staff SKY Relationship Manager

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth.

Our wealth management teams provide financial planning and advice and market insight and updates, as well as products in areas such as investments, deposits, insurance, financing and foreign exchange. They include relationship managers, who work to understand the financial needs of clients and create strategies to meet their objectives, as well as technical product experts, sales managers and support staff.

We are currently seeking an experienced professional to join this team in the role Staff SKY Relationship Manager.

Responsibilities:

• In this role, you will be responsible to maintaining customers into HSBC Emerging Affluent Segment and provide Wealth Management products to customers.
• Trained to handle contacts to customers across multiple products and propositions.
• Has career progressed into a specialist role within the distribution channel such as but not limited to call escalations, customer retention, high value sales which require special skills.  
• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentor’s peers to achieve the same. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. 
• Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
• Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.

To be successful in this role, you should meet the following requirements:

• Must have education standard to at least Bachelor and be of a legal working age.
• Have good communication skills, broad insight of banking and markets, able to work both individually and in teams.    
• Min 2 years’ experience on managing customers.
• Hold or ability to acquire relevant certification in maximum 6 months since onboard (WAPERD, WPPE, AAJI, etc).
• Excellent communication skills and is always polite and friendly.
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Ability to multitask, work well under pressure, work in a high-volume and fast paced environment is required.
• Self-motivated with well-developed sales and service competencies and ability to drive numbers to achieve performance expectations

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at recruitment.hrd@hsbc.co.id at the time of your application, so that we can support you through your recruitment journey.