Credit Card and Loan Business Support

Some careers shine brighter than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) help deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provide a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centers, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking an experienced professional to join this team in the role of Credit Cards & Personal Loans Business Support

Responsibilities: 

Credit Cards & Personal Business Support is responsible for supporting sustainable revenue and portfolio growth initiatives/projects across the Credit Cards and Personal Loans (CCPL) within the unsecured retail lending framework.

• To support Product Manager by driving portfolio revenue growth projects through optimization of pricing strategy, margin management, and commercialization initiatives across Credit Cards and Personal Loans
• To support respective Portfolio Manager for implementing customer lifecycle programs to improve activation, engagement, retention, and line increase
• Enhance customer communication strategy and accelerate digital self-service adoption
• Strengthen utilization of strategic programs such as Pay-Everything, Balance Build, and Flexi Loan across digital channels
• To support multiple strategic projects deliverable to accelerate portfolio growth, including BIN upgrade, customer re-activation, and card portfolio optimization initiatives

To be successful in this role, you should meet the following requirements:

• Strong understanding of credit card and personal loan portfolio economics, pricing, and profitability drivers.
• Experience in portfolio management, strategic initiatives, or revenue growth programs.
• Strong analytical capability (Excel and data visualization tools preferred).
• Ability to structure business cases and translate insights into commercial actions.
• Effective stakeholder management across Risk, Finance, Ops, and Digital teams.
• Strong project leadership discipline with focus on measurable outcomes.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law.

If you need any support or have any access requirements, we encourage you to inform us through email at recruitment.hrd@hsbc.co.id at the time of your application, so that we can support you through your recruitment journey.