VP - Group Benefits and Wellbeing Operations

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President - Group Benefits and Wellbeing Operations

Business: Global ER and P&R 

Location- Hyderabad and Pune

Principal responsibilities

• Be a dynamic, supportive leader of the Benefits Operations team within the wider Offshore P&R Hub. Enable individuals to give their best; and foster a team mindset of agility, continuous improvement and simplification
• Responsible for the accurate and timely management and operation of Benefits & Wellbeing processes and procedures, continually striving for global consistency and high-quality output
• Work with teams across HR to identify, recommend and implement improvements to the end to end (e2e) delivery of employee benefits. Typical stakeholders will include Global Service Owners, People Operations, Contact Centre, HR Transformation and HR Information Technology.
• Monitoring and reporting key metrics, presenting and interpreting service management insights & analysis to Global Service Owners and other senior HR stakeholders.
• Oversee team activities that mitigate risks, support compliance with internal controls and external regulatory requirements
• Supporting Global Service Owners with group wide and in-country projects. Be the go-to person for the effective coordination and management of Benefits Operations deliverables. 
• Manage and develop the Global Benefits Operations team building a team ethos around customer experience, operational efficiency, agile mindset and continuous professional development.
• Oversee the execution of centralized benefit processes, products and services. Working with other HR teams and stakeholders you will continually assess for e2e improvements that achieve a more employee-centric and lean approach
• Confident working with senior stakeholders and contributing to the global Benefits & Wellbeing community to ensure our ways of working are simple, effective and compliant.
• Bring the organization purpose and values to life and make a positive impact to the team, HR function and wider community.
• HR Operations background with proven ability to lead a team of Support Administrators
• An understanding of Benefits & Wellbeing products and services in order to provide expert advice when required, and to identify opportunities for improvement
• An understanding of Lean, Agile ways of working, Service Now and process automation (desirable).
• Ability to educate HR colleagues on relevant internal requirements and embed the associated processes, methodology, skills and knowledge required to underpin consistent and compliant practices
• Lead the Benefits Operations team within the broader Offshore P&R Hub with dynamism and support. Inspire and encourage team members to perform at their best and cultivate a culture of agility, continuous improvement, and simplification.
• Oversee the execution of centralised benefit processes, products, and services. Collaborate with other HR teams and stakeholders to continually assess e2e improvements for a more employee-centric, globally consistent and streamlined delivery.
• Collaborate with People teams to identify, recommend, and implement enhancements to the end-to-end (e2e) delivery of employee benefits. Key stakeholders include Global Service Owners, People Operations, Contact Centre, HR Transformation, and HR Information Technology.
• Assist Global Service Owners with group-wide and in-country projects, serving as the primary contact for the effective coordination and management of Benefits Operations deliverables.
• Confidently engage with senior stakeholders and contribute to the global Benefits & Wellbeing community to ensure our practices are straightforward, effective, and compliant.
• Monitor and report on key metrics, presenting and interpreting service management insights and analysis to Global Service Owners and other senior People stakeholders.
• Supervise team activities to mitigate risks and support compliance with internal controls and governance, and external regulatory requirements.
• Embody the organisation's purpose and values, making a positive impact on the team, HR function, and broader community.
• Possess an HR Operations background, ideally with exposure to benefit and wellbeing products and services, and a proven ability to lead a team of Support Administrators
• Have knowledge of Lean, Agile methodologies, Service Now, and process automation (desirable).
• Embody the organisation's purpose and values, making a positive impact on the team, People function, and broader community.

What you will need to succeed in the role:

• Overall Experience of 12+ yrs with Bachelor’s degree/equivalent experience
• Proven ability to maintain excellent relationships at all levels of the organisation
• Ability to use data and analytics to drive organizational improvement
• Strong functional and technical knowledge of HR, specifically performance and reward, and HR Technologies
• Analytical with the ability to interpret insights from data and make recommendations
• Ability to communicate complex information in a succinct and credible manner, both orally and written, directly with Senior Management
• Basic project & change management experience
• Excellent excel skills (or equivalent data management tools such as R or SQL) and ability to deal with and analyse large data including collation of data from various internal stakeholders to produce final reports for management
• Experience of running a shared service operations team with experience in Benefits and Wellbeing space preferrable though the overall P&R Services space experience would also be welcome for evaluation.

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***