TEAM LDER CASH PAYMS AND RECS

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Team Lder Cash Payms and Recs

Purpose of the role:

• Global Payments Processing is an integral part of Global Payment Service Operations and a space that manages the data processing work for Manual, Semi-automated and Automated payment instructions for all lines of business, across regions for HSBC customers. The team manages inward and outward-bound payments and handles all steps leading to the completion of the transactions. The space deals with work on exception queues, managing enquiries related to the processing of customer instructions. The core processing tools are GPE which is a new age G Suite system and HUB which is the legacy payments processing system and the associated backend tools. Enhancements to the tools and ways of working keeps this space very dynamic and constantly on the move. User experience and reduce manual workarounds across multiple regions is part of the larger agenda that is pursued by the space. 
• In line with this, the role demands very high visibility of escalations / SLAs / Projects that are lined up for the year to drive the department AOP and ensuring there are minimal disruptions. Key elements of this role would be to critically look at the processes from an enhancement perspective along with ensuring processes have stringent internal Controls. The role holder is responsible for leading, managing and motivating a team or set of individuals to drive the overall purpose of the teams. The job holder’s responsibilities also include the need to act as a point of contact between the senior management / key stake holders for the function, team members and the customer. Monitoring ‘Service Quality’ and having control on Operational Excellence, Team’s performance quality, Team administration, coaching of staff and are all within the immediate jurisdiction of this role.
• Governance and Committee MembershipsThe Role would require participation in monthly governance forums for respective processes to discuss and highlight issues with relevant stakeholders.

In this role, you will:

• Work in core night shift, Hands-on experience in people management. E
• People management experience – Leading, motivating and developing large teams with diversified responsibilities for min. of 2 years. E
• Excellent written and oral communication. E
• Strong planning, delegation, organizational skills, and the abilities to handle capacities and managing resources
• High commitment to quality service and customer satisfaction 
• Excellent decision-making and analytical skills
• Problem-solving capability on operational and HR matters
• Production management skills including MI reporting / interpretation for improvements.

To be successful, you will:

• Ability to understand and implement the Group’s risk management policy 
• Managing the performance system including identifying development, training and motivational needs of staff
• Knowledge of Payment workflow and proficiency in GPI/GPS/HUB (E)
• Strong time management skills and ability to work with challenging deadlines
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Identify and escalate potential complaints.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***