Service, Incident, Risk and Change Management/Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

• Oversee the end-to-end management of CCM services, ensuring reliability, performance, and compliance with SLAs. Monitor service metrics and proactively address operational challenges.
• Lead the response to incidents and problems, conduct root cause analysis, and implement preventive measures. Communicate clearly and promptly with stakeholders throughout the process.
• Build strong relationships with business users, technology teams, and external partners. Facilitate regular service reviews, provide transparent updates, and ensure effective communication at all levels.
• Identify opportunities to enhance service quality, efficiency, and user experience. Drive process optimisation, automation, and adoption of best practices within the CCM space.
• Ensure all service management activities adhere to HSBC’s risk, regulatory, and security standards. Maintain robust documentation and support audit and compliance requirements.
• Support the planning and execution of changes to CCM services, assess impacts, manage risks, and communicate effectively to ensure seamless transitions.

To be successful in this role, you should meet the following requirements:

• Proven experience in service management, ideally within financial services and/or Credit and Capital Markets.
• Exceptional verbal and written communication skills, with the ability to convey complex information to diverse audiences.
• Strong understanding of ITIL principles and service management frameworks.
• Analytical mindset with excellent problem-solving abilities.
• Experience working in a global, cross-functional environment.
• Familiarity with Credit and Capital Markets platforms, products, and regulatory requirements is highly desirable.
• Ability to drive continuous improvement and deliver results efficiently.

You’ll achieve more when you join HSBC. 

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India