Senior Control Manager, GPS OpsManagement

Job Title: Senior Control Manager, GPS OpsManagement

Purpose of the role  

Supporting, advising and challenging Operations management to ensure that their risks are understood and well controlled. The role includes analyzing the performance of the control environment, performing end to end reviews, deep dive thematic reviews to identify weaknesses and designing new or modified controls to remediate these weaknesses.

Supporting the Operations GPS Ops CCO lead and the team to deliver the required support to Operations management covering the GPS Ops ASP, GSC China, MENAT region and Offshore Centers of Excellence based in GSC India supporting wider GPS Operations domain. Shoulder additional responsibilities beyond the region and support the team into becoming a much stronger team by sharing best practices, mentoring and coaching new staff etc.

The purpose of the role to support Payment colleagues within CIB to deliver safe and secure services to all our customers, colleagues and the Bank itself. Continually reassessing the changing environment and the impact of new technology and changes from the wider Global regulatory landscape.  Payment business services operate in a highly regulated environment. Activities are performed in various areas and include account opening, closing, servicing, chargebacks, etc.

This will be achieved by Working with the Global Domain and Functional Leads to:

• Ensure that robust risk governance exists and ensuring all stakeholders have visibility of key risks and remediation activity.
• Monitoring risk appetite in line with business requirements.
• Assist in providing high quality and efficient reviews of Business Services control performance.
• Facilitating controls remediation where required.
• Raising awareness and understanding of risks, controls and risk management.
• Support Automation programme;
• Continuously improving the control and monitoring of risk, including behaviors.

In this role, you will:

• Drive effective design of material operational controls.
• Drive effective design, analysis and remediation of control measures.
• Identify thematic and systemic issues in the control environment.
• Identify emerging risks and potential operational risk events.
• Build effective relationships with key stakeholders across CCO Operations and Lines of Businesses.
• Develop and agree an agenda for CCO Operations that balances the priorities across all stakeholder groups (external: CIB GPS, Transformation, Technology & Product at an Asia & Middle East (AME region); GSC entity and global level.

To be successful you will:

Knowledge

• Knowledge of the Risks Associated with Payment Services supported by the group and specific reference to ASP
• Clear understanding of operational risk and how it is managed
• Knowledge of large-scale business processes (within banking or other industries) and the risks inherent in these processes
• Clear understanding on the end-to-end operations of a Payment journey including but not limiting to Payments Processing & Investigations, Reconciliations, Cheques processing, Client Management & Servicing, Global Billing Systems and pricing operations, Screening Operations impacting a Payments journey etc

Capabilities

• Intellectually curious and inquisitive
• Able to analyze and interpret complex and varied information to generate insight – and then use this insight to develop concise and actionable conclusions and recommendations.
• Able to develop creative solutions to difficult problems
• Able to pro-actively identify and resolve issues with minimal supervision
• Strong relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior management.
• Strong written and verbal communication skills: ability to present complex issues simply and concisely,
• Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones.
• Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment
• Able to influence others; able to build and led build transient informal teams to solve specific issues

What additional skills will be good to have?

Knowledge

• Detailed understanding of Payments operations activity and the regulatory environment in which operations have to operate.
• Knowledge of retail banking, commercial banking and investment banking Payment products and services
• Understanding of risk and control frameworks and risk polices
• Knowledge of best practice in risk management
• Fair understanding on Technological enhancements within the Payments domain, know-how on ISO Program and its impact in the industry and Operational resilience, would be an added advantage.

Experience

• Operating effectively in a complex, global organization
• Experience of managing operational risk
• Experience of designing and implementing process controls
• Experience of Payments Risk at a Regional level
• Experience in leading a Payments Portfolio in a market would be an added advantage

Capabilities

• Process design and/or process reengineering skills
• Expertise in risk and control reporting – especially in defining and measuring leading risk and control indicators

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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